---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Zoom extension for Omnichannel Callback

# Install Zoom extension for Omnichannel Callback {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Zoom extension for Omnichannel Callback application
(com.sn.zoom.callback) if you have the admin role.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Zoom Extension for Omnichannel Callback](https://store.servicenow.com/sn_appstore_store.do#!/store/application/d2e4eb3843321110cb03ebdffab8f29c) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#install-zoom-extension-omni-callback__ul_uzz_dsp_yvb}

Role required: admin

## About this task

The following items are installed with Zoom extension for Omnichannel Callback:

* Script includes
* Business rules

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For a complete list of components installed with Zoom extension for Omnichannel Callback, see [Components installed with Zoom extension for Omnichannel Callback](https://www.servicenow.com/docs/IBOs2bDIeLISLkOs4diuMA "The Zoom extension for Omnichannel Callback application installs script includes and business rules that manage Zoom callbacks, including transcript processing, recording storage, host assignment, and interaction closure.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Zoom extension for Omnichannel Callback application (com.sn.zoom.callback) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.  
   The versions available to you appear in the list next to the Install button.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-zoom-extension-omni-callback__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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