---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Setting up the Notify Zoom connector for Zoom extension for Omnichannel Callback

# Setting up the Notify
Zoom connector for Zoom extension for Omnichannel Callback {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Setting up the Notify
Zoom connector in Zoom and then in your ServiceNow instance enables your instance to receive event information from Zoom. Events are meeting-related actions, such as a meeting starting or a recording completing.  
Note:  
The interaction stores the Zoom recording URL but not the recording passcode. To make recordings accessible from the interaction, configure the Zoom account so that recordings don't require a passcode.

## Configure the Notify
Zoom connector in Zoom {#ariaid-title2}

Add event subscriptions to your Zoom OAuth app so that the Notify
Zoom connector in your ServiceNow instance receives meeting and recording events from Zoom.

### Before you begin

* The Notify Zoom Connector and Omnichannel Callback must be installed on your instance.
* The Zoom spoke must be installed on your instance.
* A connection and credentials for Zoom must be configured on your instance.
* The Notify Zoom connector must be configured with the same Zoom account that you used to create the OAuth app for the Zoom spoke.

{#configure-notify-zoom-connector-omni-zoom__ul_ywc_xmn_fwb}

Role required: admin, Zoom admin

### Procedure

1. On your Zoom OAuth app, navigate to FeatureAdd FeatureEvent Subscription.
2. Enable the event subscription feature.
3. Select Add Event Subscription to add the first event subscription.
4. Enter the following URL, which Zoom uses to post event information to your instance:  
   https://\<instance name\>.com/api/sn_notify_zoom/notify_zoom/ZoomEvent
5. Select the Add Events button.
6. Select Meeting and then select the following events from the list:  
   * Start Meeting
   * End Meeting
   * Participant/Host joined meeting
   * Participant/Host left meeting
   {#configure-notify-zoom-connector-omni-zoom__ul_btq_n1v_yvb}
7. Select Recording and then select All Recordings have completed from the list.
8. Select Done.
9. On the Add feature screen, select Save to save the event subscription configuration.
10. Select Add Event Subscription to add a second event subscription.
11. Enter the following URL, which Zoom uses to post recording transcript event information to the Zoom spoke on your instance:  
    https://\<instance name\>.com/api/sn_zoom_spoke/zoom_webhook_endpoint/webhook
12. Select the Add Events button.
13. Select Recording and then select Recording Transcript files have completed from the list.
14. Select Done.
15. In the Add feature section, select Save to save the event subscription configuration.
16. In the Token section, select Copy and save the verification token for use when you configure the Notify Zoom connector in your ServiceNow instance.
{#configure-notify-zoom-connector-omni-zoom__steps_bbz_d15_yvb}

## Configure the Notify
Zoom connector in ServiceNow {#ariaid-title3}

Add the Zoom verification token to the Notify
Zoom connector configuration in your ServiceNow instance so that your instance can validate and receive event information from Zoom.

### Before you begin

You must have the verification token that you copied when you configured the Notify
Zoom connector in Zoom.

Role required: admin

### Procedure

1. Navigate to AllNotifyZoomConfiguration.
2. Paste the verification token in the Webhook validation token field.
3. Select Update.
{#configure-notify-zoom-connector-omni__steps_d4r_1z5_yvb}

### What to do next

For the next step, see [Configure a Zoom webhook for Zoom extension for Omnichannel Callback](https://www.servicenow.com/docs/C0Z~HQNgGGYlN9ZXZmnsAg "Configure a Zoom webhook in ServiceNow to notify the Zoom extension for Omnichannel Callback app when a callback meeting transcript is completed in Zoom.").

*[\>]: and then