--- sourceDocument: Brazil Conversational Interfaces sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Configuring Conversational Interfaces # Configuring Conversational Interfaces {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read You can use the Conversational Interfaces console and the Chat Settings option in the Home page to explore and configure general chat functionality and set up Virtual Agent and Agent Chat features. ## Configuring Conversational Interfaces {#ci-configuring__section_jwh_kk4_15b} Use the cards on the Conversational Interfaces console to set up features for Virtual Agent and Agent Chat. The cards automatically sort each time you visit and unaddressed features appear first. For more information, select the question mark at the top right. This opens a contextual help panel. {#ci-configuring__table_f3q_ldp_15b__entry__3} | Card | Feature | Description | |-|-|-| | Create a Virtual Agent with Now Assist, using an LLM model and generative AI skills. | To create a virtual agent using Now Assist, select Get started to display the Assistants screen. For more information, see [Configure assistants overview](https://www.servicenow.com/docs/CRpOhuc1tRDeraEeCZ0xUg "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that enables you to create and manage both chat and voice assistants."). | | | Monitor your Now Assist in Virtual Agent | To view Virtual Agent analytics for existing LLM virtual agents, select View performance. For more information, see [(Legacy) Conversational Analytics dashboard in Platform Analytics experience](https://www.servicenow.com/docs/sUEMd8~HdBdIi~PlxR6pOg "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of Virtual Agent."). To manage existing LLM virtual agents, select Manage assistants to display the Assistants screen. For more information, see [Configure assistants overview](https://www.servicenow.com/docs/CRpOhuc1tRDeraEeCZ0xUg "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that enables you to create and manage both chat and voice assistants."). | | | | Set up [AI Search](https://www.servicenow.com/docs/QH5KxPYEAp39SZF09EQ6_w "Virtual Agent uses the ServiceNow AI Platform AI Search application to return search results in bot conversations as a fallback when there are no relevant topics to display to end users. Virtual Agent also provides a Run AI Search topic block that topic authors can use to generate search results in a topic.") | Give your users the power to search for answers to their questions or solutions to their requests by adding AI Search to your Virtual Agent bot. | | | [Brand your Virtual Agent](https://www.servicenow.com/docs/KI2Ck6G4ZPhtVJL8eQv8NA "Customize your chat interface with your own brand, including company logo and bot avatar, UI color schemes, fonts, and the chat support menu displayed to your users.") | Customize your Virtual Agent bot by selecting the colors and icons, and add a logo that reflects your company's portal. | | | [Integrating Virtual Agent with messaging apps](https://www.servicenow.com/docs/eRb4LPJNa9y6FL3hhZ_vnA "Enable users to run Virtual Agent bot conversations in supported third-party messaging apps. Use the Conversational Integration apps for Slack, Microsoft Teams, and Workplace that are available from the ServiceNow Store to configure these messaging apps on your ServiceNow instance.") | Add your Virtual Agent bot to other channels, such as a Conversational Integration with Slack or Microsoft Teams. | | | [Set up Agent Chat](https://www.servicenow.com/docs/D6gmAcIXSntxRQ9~0WP_PQ "Configure Agent Chat to enable live agents to chat with customers and manage various conversation features for agents and end users. Through Agent Chat, agents interact with end users, create incident or case records, or transfer chats to another agent or queue.") | Connect users to live chat support in the chat client they are using. | | | [Setting up Sidebar](https://www.servicenow.com/docs/_iE8ZGD1jdvp9mG45WKXmQ "Enabling participant suggestions in Sidebar displays a list of knowledgeable users who can help with the issue. After you enable participant suggestions, you can configure who Sidebar decides is knowledgeable user and which groups have access. After installing Sidebar, activate and configure Sidebar so agents can collaborate with others to resolve issues.") | Provide live agents with a way to collaborate with others while they work on a Workspace record. | | | [Language detection and dynamic machine translation in Virtual Agent in enhanced chat](https://www.servicenow.com/docs/JmcHc2dDrR4pyvO2tPfiaQ "Enable a combination of language detection and machine translation for Virtual Agent to improve the chat experience for diverse users. You can designate fallback languages for locales or dynamically translate languages that are not professionally localized or are not supported in topic discovery.") | Enable a combination of language detection and machine translation for Virtual Agent to improve the chat experience for diverse users. | [Table 1. Chat configuration cards] {#ci-configuring__table_f3q_ldp_15b} ## Assistants {#ci-configuring__section_iln_zq1_2bc} The Assistants screen appears when you select the Assistants tab on the Conversational Interfaces home screen. ## Chat settings {#ci-configuring__section_wwl_bsp_15b} The Chat Settings tab opens with the General tab selected. This tab contains general settings that apply to all Conversational Interfaces applications. The currently installed plugins and available plugins that you can activate are listed as links. Select a link for more information or to start an activation process. The Virtual Agent, Agent Chat, and Sidebar tabs in the left navigation pane open configuration settings pages for each application. For more information about these settings, see the following topics: * [General settings](https://www.servicenow.com/docs/xvHRh7HSAxVdzpEEUlKRSA "Use the Conversational Interfaces Console to set up the basic chat features shared by Virtual Agent and Agent Chat.") * [Virtual Agent settings](https://www.servicenow.com/docs/izc2lMUbrH~gwNuhoLBLwA "Change the preconfigured Virtual Agent default chat experience or create a custom chat experience for your LLM users. You can configure setup topics, specify promoted topics, and if needed, change the search profile.") * [Agent Chat settings](https://www.servicenow.com/docs/D6gmAcIXSntxRQ9~0WP_PQ "Configure Agent Chat to enable live agents to chat with customers and manage various conversation features for agents and end users. Through Agent Chat, agents interact with end users, create incident or case records, or transfer chats to another agent or queue.") * [Sidebar settings](https://www.servicenow.com/docs/skeVNyXvY82sn062dWqIFQ "Install and configure Sidebar so agents can have real-time collaboration with others.") {#ci-configuring__ul_z5q_dt1_twb}