---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Conversational Integration with Alexa

# Configure Conversational Integration with Alexa {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and set up the Conversational Integration with Alexa application to
enable users to interact with a virtual agent.

Configure Conversational Integration with Alexa to enable interaction with Virtual Agent through the Alexa voice interface.

1. [(Legacy) Set up Conversational Integration with Alexa](https://www.servicenow.com/docs/TpScRyaKXjCJfjBiQ_Icyg "Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.").
2. [(Legacy) Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://www.servicenow.com/docs/LGAjtbFe_LKkzjeCc4j6Nw "Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa.").
3. [Set up account linking with Alexa](https://www.servicenow.com/docs/dGV~LHp5NULEM6AbIdcMSw "Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.").
{#configure-amazon-alexa__ol_l2t_2pv_zqb}
* **[(Legacy) Set up Conversational Integration with Alexa](https://www.servicenow.com/docs/TpScRyaKXjCJfjBiQ_Icyg)**   
  Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.
* **[(Legacy) Account linking with Alexa](https://www.servicenow.com/docs/dGV~LHp5NULEM6AbIdcMSw)**   
  Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.
* **[(Legacy) Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://www.servicenow.com/docs/LGAjtbFe_LKkzjeCc4j6Nw)**   
  Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa.
* **[(Legacy) Closing idle Alexa chat conversations](https://www.servicenow.com/docs/TNIFJTrI0EbvFcDfeXcDpQ)**   
  Enable virtual agents to effectively manage their active Alexa chat conversations by automatically closing the conversations after they have been inactive for a preconfigured amount of time.