---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Google Dialogflow ES

# (Legacy) Configure Google Dialogflow ES as the NLU provider for Virtual Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the intents, entities, and utterances defined in Google Dialogflow
ES. Apply them as an NLU model for your Virtual Agent conversations.
Configuring the Google Dialogflow ES integration involves providing Google Dialogflow credentials for authentication. You can set only one NLU
service provider for your instance.

## Requirements {#configure-dialogflow-es-integration__section_cmq_ppm_xsb}

This NLU configuration requires the following:

* A Brazil ServiceNow instance
* A Google Dialogflow ES agent with defined intents, entities, and utterances

  For more information, see the [Google Dialogflow ES documentation](https://cloud.google.com/dialogflow/es/docs/console).  
  Note:  
  A Google Dialogflow agent is similar to a ServiceNow model. Currently, Virtual Agent only supports one Google Dialogflow ES agent per instance.
* Access to the Google Cloud platform
* The Glide Virtual Agent \[com.glide.cs.chatbot\] plugin must be installed on your ServiceNow instance.  
  The following plugins are installed with Glide Virtual Agent by default:
  * com.snc.integration.sso.multi.installer: Integration - Multiple Provider Single Sign-On Installer
  * com.glide.nlu.googledialogflow.es.intent.discovery: Proxy agent to the Google Dialogflow ES Natural Language Understanding server
  {#configure-dialogflow-es-integration__ul_m1t_hnm_xsb}
{#configure-dialogflow-es-integration__ul_qjn_n3d_3sb}