---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Virtual Agent for a mobile application

# (Legacy) Configure Virtual Agent for a ServiceNow mobile application {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Virtual Agent provides optimized templates for the mobile experience.
Configure a service portal to run Virtual Agent on a ServiceNow mobile application.

## Before you begin

Install the required plugins:

* Virtual Agent (com.glide.cs.chatbot)
* Conversational Messaging (com.glide.messaging.awa)
* Core ServiceNow® mobile plugins

  For more information, see [Mobile
  plugins](https://www.servicenow.com/docs/access?context=sg-mobile-plugins&version=brazil&pubname=brazil-mobile&ft:locale=en-US).

{#configure-va-mobile-web-client__ul_qv1_1qr_5pb}

Role required: admin

## Procedure

1. Install the corresponding mobile plugins for each application that you want to use in Virtual Agent.  
   For example, if you're using Virtual Agent ITSM conversations, install the ITSM Mobile Agent (sn_itsm_mobile_agt) plugin as well. For more information, see [Mobile plugins for
   ServiceNow Agent](https://www.servicenow.com/docs/access?context=sg-mobile-plugins&version=brazil&pubname=brazil-mobile&ft:locale=en-US).
2. Navigate to AllNow Mobile AppApplet Launchers.
3. Select the Homepage record.  
   If prompted, select the link at the top of the page to edit the record.
4. Select the Body tab.  
   Figure 1. Launcher screen Homepage record
5. Select Chat under Quick Action Button to open the record.  
   If you don't see a Chat entry, add it as follows:
   1. In the Unified Navigation bar, select the scope icon and change the application scope so that it matches the application that contains the record.  
   2. Select the back button to return to the previous page.
   3. Select the Homepage record.
   4. Select the Body tab.
   5. Under Quick Action Button, double-select Insert a new row.
   6. Type <kbd class="ph userinput">Chat</kbd>, and then press Enter or select the save icon.
   7. Select Update.
   {#configure-va-mobile-web-client__substeps_zzf_mqm_cqb}
6. Fill in the Chat form as follows.  
   Note:  
   If prompted, select the link at the top of the page to edit the record.
   1. In the Function field, select Agent Chat.
   2. Select the info icon ![Info icon.]() on the Function field and verify that Chat Launcher is set in the Type field (this is the default setting).
   3. Select the Active check box.
   4. Select Update.

   {#configure-va-mobile-web-client__substeps_bz5_ssl_cqb}  
   Figure 2. Chat form configuration

## Result

Depending on the device and the patch version of the server instance, end users can access the Virtual Agent chat icon in the bottom-right or top-right corner of the app. Tap the plus icon or the chat icon to start a conversation.

The topics you create in Assistant Designer asset library can be used in both the web and mobile clients, as well as any other channels you may configure. Virtual Agent output components are already optimized for Android and iOS, including [image and video cards](https://www.servicenow.com/docs/4Eyi_WWYxjsTATHIb7dpvg "Use the Card bot response control in a Virtual Agent topic to upload and display selected information from a record on your instance, along with rich content, such as a video or image."), [link unfurling](https://www.servicenow.com/docs/haXIwK9aL3VPyjFnYhnB3A "Virtual Agent supports link unfurling on the chat widget, mobile devices, and various channels. Link unfurling generates a content-rich preview when a supported link is shared in a conversation with a user, a virtual agent, or in a text-based bot response."), [AI Search results](https://www.servicenow.com/docs/QH5KxPYEAp39SZF09EQ6_w "Virtual Agent uses the ServiceNow AI Platform AI Search application to return search results in bot conversations as a fallback when there are no relevant topics to display to end users. Virtual Agent also provides a Run AI Search topic block that topic authors can use to generate search results in a topic."), and [Virtual Agent notifications](https://www.servicenow.com/docs/DepL_oRO50kc_GMqn0nVsw "Send ServiceNow notifications directly to users via the Virtual Agent chatbot on supported messaging channels. Notifications can be simple informational messages for review, or actionable messages with buttons that users can select to perform certain actions.").

## What to do next

To enable ServiceNow Otto for Virtual Agent, see [Configure assistants overview](https://www.servicenow.com/docs/CRpOhuc1tRDeraEeCZ0xUg "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that enables you to create and manage both chat and voice assistants.").

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