---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configuring Virtual Agent API {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Virtual Agent API to connect ServiceNow
Virtual Agent and Live Agent with any conversational interface.

Review these sections to configure Virtual Agent API.

1. [Install Virtual Agent API](https://www.servicenow.com/docs/pN2dJ2Pzg4eVq~fVcoHuDA "Install the Virtual Agent API app to integrate any chat interface or a bot with ServiceNow Virtual Agent or Agent Chat.").
2. [Review the inbound REST endpoint and configure inbound authentication](https://www.servicenow.com/docs/y2k2V_fCACeMQ_aiECCUEA "After you install the Virtual Agent API, navigate to the Scripted REST API resource to review the endpoint and set up authentication.").
3. [Configure output response REST endpoint and outbound authentication for the Virtual Agent API (v4.1 or above)](https://www.servicenow.com/docs/fGrSaNWVxtfYv_2WbFrnlw "Specify the outbound endpoint URL to which the Virtual Agent responses are posted. Configure outbound authentication.").
4. [Test your Virtual Agent API configuration](https://www.servicenow.com/docs/_w54jzy~G~kBv0NpxCWluA "Test your Virtual Agent API configuration using API testing tool.").
{#configure-virtual-agent-api__cf-config-parent-tasks-ol}