---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Interfaces

# Conversational Interfaces {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable users to engage with live agents, virtual agents, or both using ServiceNow®
Conversational Interfaces. You can also use generative AI skills in your conversational experiences. These interfaces provide tools for creating and managing optimal conversational experiences for users in the chat
channels that they prefer.

## Get started with Conversational Interfaces {#convint-landing-page__cf-app-landing-get-started}

Select a tile to get started with one of Conversational Interfaces products.

|-|-|-|
| [Conversational Interfaces Admin consoleExplore, implement, and maintain your Conversational Interfaces using a home-page or console experience.](https://www.servicenow.com/docs/5nQWUHlAS347EhD5iOmJYQ "Explore, implement, and maintain your Conversational Interfaces using a home-page or console experience. All the settings and configurations you need to set up and launch your interfaces, such as Virtual Agent and Agent Chat, are consolidated in the ServiceNow Conversational Interfaces console.") | [Virtual Agent and ServiceNow Otto for Virtual AgentUse large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows.](https://www.servicenow.com/docs/9yyr97VENAEFGlcVxiE6Pg "Unlock your enterprise productivity with ServiceNow Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.") | [Conversational integrationsBring ServiceNow Otto for Virtual Agent conversations to popular messaging applications.](https://www.servicenow.com/docs/6SaBE6FjKJ2VyS~WU5_kIg "Integrate and extend the capabilities of Virtual Agent by connecting to your employees and customers where they already are. They are engaged in web portals, Now Mobile apps, and collaboration tools such as Slack, Microsoft Teams, and any other popular chat or messaging app.") |
| [Agent Chat Streamline the agent and requester chat experience and enable managers to monitor and assist agents.](https://www.servicenow.com/docs/iY7hTyHHozCQssbyHcg4Mw "Agent Chat provides features that streamline the agent and requester chat experience and enables managers to monitor and assist agents.") | [Sidebar Enable agents to collaborate with others on Workspace records.](https://www.servicenow.com/docs/PXyusjtcrUaHvZZQvcoLlQ "Agents can collaborate with others through Sidebar discussions, either as standalone conversations or linked to a Workspace record.") | [Advanced Work AssignmentAutomatically assign work items to your agents, based on their availability, capacity, and optionally, skills.](https://www.servicenow.com/docs/CBUqt3X7XiB7WFOVdv~O5A "Advanced Work Assignment (AWA) automatically assigns work items to your agents, based on their availability, capacity, and optionally, skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define.") |
|   | [Additional Resources ![]() Manage and enhance your Conversational Interfaces experience](k130PbeX4rBIuqYiXx82hA "If you’re looking for Conversational Interfaces (CI) best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.") |   |
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