---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Interfaces

# Conversational Interfaces {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable users to engage with live agents, virtual agents, or both using ServiceNow®
Conversational Interfaces. You can also use generative AI skills in your conversational experiences. These interfaces provide tools for creating and managing optimal conversational experiences for users in the chat
channels that they prefer.

## Get started with Conversational Interfaces {#convint-landing-page__cf-app-landing-get-started}

Select a tile to get started with one of Conversational Interfaces products.

|-|-|-|
| [Conversational Interfaces Admin consoleExplore, implement, and maintain your Conversational Interfaces using a home-page or console experience.](https://www.servicenow.com/docs/9A_qHaMgVA6hRUJtIn1AjQ "Explore, implement, and maintain your Conversational Interfaces using a home-page or console experience. All the settings and configurations you need to set up and launch your interfaces, such as Virtual Agent and Agent Chat, are consolidated in the ServiceNow Conversational Interfaces console.") | [Virtual AgentEmpower your employees and customers to serve themselves using a friendly messaging interface, featuring pre-built conversations powered by artificial intelligence.](https://www.servicenow.com/docs/VouxxtksvvxqCcyFEradOQ "Unlock your enterprise productivity with ServiceNow Virtual Agent. Increase deflections by empowering your employees and customers to serve themselves using a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.") | [Now Assist in Virtual AgentUse large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows.](https://www.servicenow.com/docs/fRJhtfRRIHaGBVwf2iScHA "Use generative AI skills in your conversational experiences. ServiceNow Otto for Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of your self-service workflows.") |
| [Agent Chat Streamline the agent and requester chat experience and enable managers to monitor and assist agents.](https://www.servicenow.com/docs/FKbe0UAmkOg7Bovsm1xsoA "Agent Chat provides features that streamline the agent and requester chat experience and enables managers to monitor and assist agents.") | [Sidebar Enable agents to collaborate with others on Workspace records.](https://www.servicenow.com/docs/_tC~enqqO3UaB1f3LQcnmg "Agents can collaborate with others through Sidebar discussions, either as standalone conversations or linked to a Workspace record.") | [Conversational Interfaces Diagnostic ToolIdentify, troubleshoot, and find solutions for issues with Conversational Interfaces.](https://www.servicenow.com/docs/r2mKqbMWL2wxKUiRpnx8rg "Use the Conversational Interfaces Diagnostic Tool to identify, troubleshoot, and find solutions for issues with conversational interfaces, before reaching out to Now Support.") |
|   | [Additional Resources ![]() Manage and enhance your Conversational Interfaces experience](lK_Ek_OYjoCb1GhCnxkXTQ "If you’re looking for Conversational Interfaces (CI) best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.") |   |
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