---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a small talk topic for NLU

# (Legacy) Create a small talk topic for NLU {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Build small talk topics that let Virtual Agent engage in casual conversation with users. A small talk topic provides a response to a casual question that users might ask during a conversation, such as the time or date. A small talk topic can occur
anytime within a conversation session and can be unrelated to the original conversation intent.

## Before you begin

Define the corresponding intent in the appropriate NLU model.

Role required: virtual_agent_admin or admin

## About this task

Small talk topics are conversations that diverge from the original bot conversation, usually to provide answers or information to casual questions that end users might ask. For example, you can create small talk topics that
provide the current weather or time of day. When users engage with the bot through a small talk topic, they can return to the original conversation topic.

## Procedure

1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
2. On the home page, select Create.
3. For the Type, select Small Talk.
4. Follow the steps for [creating a topic](https://www.servicenow.com/docs/9a3wMXgiRrJoXDIOIMxKgQ "Use the Assistant Designer Asset library to create and modify Virtual Agent topics (conversations). Build your topic to meet a specific objective or goal, such as fulfilling a user's request or helping a user complete a task.").  
   Note:  
   * Fill in the following fields on the Properties page.  
     {#create-small-talk-nlu__table_qgp_4gh_13b__entry__2}

     | Field | Description |
     |-|-|
     | NLU Model | Model that defines the intent for this small talk topic. |
     | Associated intent | Intent defined in the NLU model for this small talk topic. |
     [ ]

     {#create-small-talk-nlu__table_qgp_4gh_13b}
   * When you complete your small talk topic, remember to publish it when you are ready to deploy it to your Virtual Agent clients.
   {#create-small-talk-nlu__ul_s3r_ttj_13b}

*[\>]: and then