---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable Now Assist experience

# Enable ServiceNow Otto in Virtual Agent API {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable ServiceNow Otto in Virtual Agent API to support generative AI skills across multiple provider channels.

## Before you begin

Set up ServiceNow Otto for Virtual Agent. See [Configure assistants overview](https://www.servicenow.com/docs/CRpOhuc1tRDeraEeCZ0xUg "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that enables you to create and manage both chat and voice assistants.") for more information.

Role required: admin

## Procedure

1. Navigate to All, and then enter <kbd class="ph userinput">sys_now_assist_deployment_channel.list</kbd> in the navigation filter.
2. Select New.
3. On the form, fill in the fields.

{#enable-now-assist-in-virtual-agent-experience-in-virtual-agent-api__table_ojt_jwz_n4b__entry__2}

| Field | Value |
|-|-|
| Document Table | Select Provider Channel Identity from the dropdown. |
| Document Id | Select the Provider Channel Identity \[sys_cs_provider_application\] record corresponding to Virtual Agent API. |
| Now Assist Deployment | Select Now Assist for Virtual Agent. |
| Active | Select the Active checkbox. |
[ ]

{#enable-now-assist-in-virtual-agent-experience-in-virtual-agent-api__table_ojt_jwz_n4b}

4. Select Submit.