---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable NLU notifications

# (Legacy) Enable Virtual Agent NLU notifications {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable Virtual Agent notifications so that your end users can receive notifications in supported Virtual Agent channels.

## Before you begin

Role required: virtual_agent_admin or admin

## Procedure

Enable notifications for your users in the appropriate channel:  
{#enable-va-notifications-nlu__table_zgd_scv_bdc__entry__2}

| Channel | Description |
|-|-|
| Chat widget (mweb) | 1. Navigate to AllConversational InterfacesSettings. 2. Select Virtual Agent. 3. Under Notifications, slide the Use notifications toggle switch to enable notifications. {#enable-va-notifications-nlu__ol_ahd_scv_bdc} Note: You can also change the notification text color and background in chat branding configurations. For details, see [Set up your Virtual Agent bot's branding](https://www.servicenow.com/docs/NeMf7lXq6C1qX~iNX0PwYw "Create different Virtual Agent branding configurations for the various organizations that use your instance. These configurations apply to the web-based chat and mobile clients only."). |
| Custom chat integration | 1. Navigate to All and in the filter navigator, enter <kbd class="ph userinput">sys_cs_channel.list</kbd>. 2. In Messaging Channels, select the custom integration record to update. 3. Select Enable Notifications to activate notifications. 4. Select Update. {#enable-va-notifications-nlu__ol_ghd_scv_bdc} For more information on configuring custom chat integrations, see[Creating conversational custom chat integrations in Virtual Agent](https://www.servicenow.com/docs/BIuDFoXKgHoiVIoyxd7fxQ "Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow Virtual Agent to any conversational interface."). |
[ ]

{#enable-va-notifications-nlu__table_zgd_scv_bdc}  
Notifications are sent to recipients via the Virtual Agent bot in the channels that you enabled.

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