---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Explore NLU

# (Legacy) Exploring Virtual Agent for NLU {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow
Virtual Agent platform provides user assistance through conversations within an intelligent messaging interface. Automated conversations help users obtain information, make decisions, and perform common work
tasks with Virtual Agent.
Starting with the Brazil release, Virtual Agent for NLU and Virtual Agent Lite are being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. For migration guidance, see [KB3159779: Virtual Agent NLU and Keyword Feature Deprecation Migration Guide](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3159779).

## Virtual Agent and Virtual Agent Lite {#exploring-virtual-agent-nlu__section_blr_1zc_gmb}

The Virtual Agent platform is available in a full version or a limited version (Virtual Agent Lite).  
Virtual Agent Professional provides all the core functionality for creating and deploying NLU Virtual Agent conversations. Virtual Agent includes the following features, which are automatically installed with the Glide Virtual Agent plugin (com.glide.cs.chatbot):

* Virtual Agent Designer (supports Natural Language Understanding (NLU) in Virtual Agent conversations)
* Virtual Agent chat widget
* Virtual Agent notifications
* Conversational custom chat integration framework
* Conversational Interfaces console for admin configuration
* Topic Recommendations
* Conversational Analytics
{#exploring-virtual-agent-nlu__ul_pwd_3zf_xsb}
**Related concepts**   

* [(Legacy) Virtual Agent Lite](https://www.servicenow.com/docs/5NMSWeRxkxZBjD_AymsciQ "Virtual Agent Lite is a limited version of Virtual Agent that is available to ITSM standard customers.")