---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# ServiceNow Otto for Virtual Agent reference

# ServiceNow Otto for Virtual Agent reference {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Virtual Agent topic developers can create topics for use in the ServiceNow Otto® panel channel. The following Virtual Agent Designer controls are currently supported.
For more information about the panel channel, see [Channels in Conversational Interfaces](https://www.servicenow.com/docs/xNm~wJFLSSDdsqkEWrLrEQ "The various ways in which your end users engage with virtual and live agents are called channels. In Conversational Interfaces, users and agents converse through channels that have specific communication modes: chat mode for real-time conversations and messaging mode for long-running conversations.").  
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| Control type | Supported controls |
|-|-|
| User input controls | * Input Collector * Text * Static choice * Dynamic choice * Boolean * Date Time * Carousel {#now-assist-in-va-reference__ul_bt5_dxx_jzb} For more information, see [Assistant Designer user input controls](https://www.servicenow.com/docs/gfDlouC9E8VknQ33IKpE~Q "Use the collection of input controls provided by Assistant Designer to prompt and capture information from the user in a conversation."). |
| Bot response controls | * Text * Link * HTML * Card (record card and record card with action only) {#now-assist-in-va-reference__ul_ady_fxx_jzb} For more information, see [Assistant Designer bot responses](https://www.servicenow.com/docs/sv9owzV5tVgCKdfFVtvKxg "Assistant Designer offers various controls for displaying bot responses in a conversation. Because the bot responses occur in third-party platforms, the format for each output may vary."). |
[Table 1. Supported controls for the ServiceNow Otto® panel channel]

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