---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Suggested actions

# Suggested actions {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Suggested actions prompt you with two suggested actions related to your prior conversation that you may consider doing next. Suggested actions appear at the end of your ServiceNow® Otto for Virtual Agent conversation.  
Note:  
Suggested actions must be turned on through the sn_nowassist_va.enable_suggested_actions system property. For more information on turning on this feature, see [ServiceNow Otto for Virtual Agent system properties](https://www.servicenow.com/docs/Qg35a0mS1rXI9px8JLtXhw "Use system properties to customize your assistant. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Legacy refers to the standard or enhanced chat experience. Premium refers to the premium chat experience.").

Suggested actions are applicable to ServiceNow Otto for Virtual Agent standard chat and enhanced chat conversations. After completing a conversational catalog request, conversational subflow, or Virtual Agent topic, the suggested actions appear after a Here's what you can do next header.
Figure 1. Example of suggested actions in enhanced chat Figure 2. Example of suggested actions in standard chat

Selecting a suggested action begins that action within the same chat conversation. If applicable, relevant information from the prior conversation, such as your name, is brought into the selected action. Suggested actions appear only
once per last completed action. After completing the suggested action, standard chat conversations close and enhanced chat conversations remain active.