---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set up

# (Legacy) Set up Conversational Integration with Alexa {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the Conversational Integration with Alexa application so that you
can engage customers in conversations with bots.

## Before you begin

* Get ServiceNow entitlements for the following products and applications:
  * Integration Hub
  * Conversational Integration with Alexa

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  For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Install the following applications on your ServiceNow instance:
  * Integration Hub
  * Conversational Integration with Alexa
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* Complete the Alexa settings.
  1. Create your Amazon Developer account.

     For more
     information, see the [Alexa
     documentation](https://developer.amazon.com/en-GB/docs/alexa/ask-overviews/create-developer-account.html).
  2. [(Legacy) Create an Alexa skill](https://www.servicenow.com/docs/_KDRNJPeZDeXqdk8cdnmZA "Create an Alexa-hosted skill using the Alexa developer console. Creating an Alexa skill helps you prepare to use the Alexa app.").

     For more information, see the
     [Alexa
     documentation](https://developer.amazon.com/en-US/docs/alexa/custom-skills/steps-to-build-a-custom-skill.html).
  3. [(Legacy) Build an Alexa skill model](https://www.servicenow.com/docs/i1grVU~voGKp2ieHsNBYMw "Build your Alexa-hosted skill on the Alexa developer console. Building a saved Alexa skill model helps you prepare the skill for testing.").

     For more information, see the
     [Alexa
     documentation](https://developer.amazon.com/en-GB/docs/alexa/conversations/build-model.html).
  4. Configure an Alexa skill.

     For more information, see
     [(Legacy) Configure an Alexa skill](https://www.servicenow.com/docs/SPHZjIXsS1kkFTbrlQ4QPQ "Configure your Alexa skill to talk to your ServiceNow instance.")
     .
  5. [(Legacy) Test an Alexa skill on the developer console](https://www.servicenow.com/docs/mgZyYZL40UHbO8MYbkz96g "Test your Alexa skill using the Alexa simulator and developer account once the installation is complete and the skill is built.").

     For more information, see the
     [Alexa
     documentation](https://developer.amazon.com/en-US/docs/alexa/devconsole/test-your-skill.html).
  6. [(Legacy) Account linking with Alexa](https://www.servicenow.com/docs/dGV~LHp5NULEM6AbIdcMSw "Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.").

     For more
     information, see the [Alexa
     documentation](https://developer.amazon.com/en-US/docs/alexa/account-linking/account-linking-for-custom-skills.html).
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Role required: external_app_install_admin, va_admin, or admin

## Procedure

1. Associate a provider channel identity record with your Alexa account.  
   For more information, see [(Legacy) Create a provider channel identity record for Alexa](https://www.servicenow.com/docs/WyOqj5ncjIBEzNmNJjPxww "Create a provider channel identity record to connect to your Alexa account.").
2. Associate inbound message records with a message auth record.  
   For more information, see [(Legacy) Set up message authentication for Alexa](https://www.servicenow.com/docs/fRVlgksacO09MfMyb8lkSw "Define a token in your ServiceNow instance to set up a message authentication with your Alexa account.").
* **[(Legacy) Create an Alexa skill](https://www.servicenow.com/docs/_KDRNJPeZDeXqdk8cdnmZA)**   
  Create an Alexa-hosted skill using the Alexa developer console. Creating an Alexa skill helps you prepare to use the Alexa app.
* **[(Legacy) Configure an Alexa skill](https://www.servicenow.com/docs/SPHZjIXsS1kkFTbrlQ4QPQ)**   
  Configure your Alexa skill to talk to your ServiceNow instance.
* **[(Legacy) Build an Alexa skill model](https://www.servicenow.com/docs/i1grVU~voGKp2ieHsNBYMw)**   
  Build your Alexa-hosted skill on the Alexa developer console. Building a saved Alexa skill model helps you prepare the skill for testing.
* **[(Legacy) Get the Alexa skill ID](https://www.servicenow.com/docs/DBWDbNaCFcg7ApgOMAbhXg)**   
  Get the Alexa Skill ID from your Alexa developer console after configuring the skill. The Skill ID is the Alexa identifier for the application.
* **[(Legacy) Test an Alexa skill on the developer console](https://www.servicenow.com/docs/mgZyYZL40UHbO8MYbkz96g)**   
  Test your Alexa skill using the Alexa simulator and developer account once the installation is complete and the skill is built.
* **[(Legacy) Test a skill on the Alexa mobile app](https://www.servicenow.com/docs/5gjikC9S5PEMQzsG8xbuEQ)**   
  Test your Alexa skill using the Alexa mobile app.
* **[(Legacy) Test a skill on the Alexa Echo or Echo Show screen device](https://www.servicenow.com/docs/CZ6Vz8GOBPD3Y3Z_G7a_3A)**   
  Test your Alexa skill using the Alexa Echo or Echo Show screen device.
* **[(Legacy) Supported Alexa intents](https://www.servicenow.com/docs/MSZA1iEOXfTQl5~ILJpZrQ)**   
  Use the Alexa intents supported by Conversational Integration with Alexa to receive an appropriate response during custom chat integrations with Alexa.
* **[(Legacy) Create a provider channel identity record for Alexa](https://www.servicenow.com/docs/WyOqj5ncjIBEzNmNJjPxww)**   
  Create a provider channel identity record to connect to your Alexa account.
* **[(Legacy) Set up message authentication for Alexa](https://www.servicenow.com/docs/fRVlgksacO09MfMyb8lkSw)**   
  Define a token in your ServiceNow instance to set up a message authentication with your Alexa account.