---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using ServiceNow Virtual Agent as a secondary bot

# Using ServiceNow
Virtual Agent as a secondary bot with Virtual Agent
Bot Interconnect {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Virtual Agent
Bot Interconnect enables you to use ServiceNow®
Virtual Agent as the primary bot with a ServiceNow
Virtual Agent secondary bot.

## Prerequisites {#using-sn-secondary-bot-with-sn-primary__section_j35_dvl_lsb}

In order to configure ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you require the following setup:

* Two Brazil ServiceNow instances.
* On the primary instance: Virtual Agent Bot Interconnect Store application
* On the secondary instance:
  * Virtual Agent API v3.8.x or later
  * Virtual Agent API on the secondary instance must be in synchronous mode or asynchronous mode.
  {#using-sn-secondary-bot-with-sn-primary__ul_pvq_wdf_xvb}
{#using-sn-secondary-bot-with-sn-primary__ul_qjn_n3d_3sb}