---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using NLU Virtual Agent with a live agent

# (Legacy) Using NLU Virtual Agent with a live agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Sometimes a conversation requires human intervention. When this occurs, you can transfer the user to a live agent in Agent Chat.
* **[(Legacy) Transferring NLU Virtual Agent conversations to a live agent](https://www.servicenow.com/docs/DHD6ryFc4oLWpE0qhLfRLg)**   
  Manage live chat support, including the chat support interface used when a Virtual Agent conversation is transferred to a live agent.
* **[(Legacy) Closing NLU Virtual Agent and Agent Chat conversations](https://www.servicenow.com/docs/oWrv~xadQt2hfoSmjdsqgw)**   
  Virtual Agent and Agent Chat conversations that are abandoned by requesters remain open until they are automatically closed by the scheduled job, Time Out Abandoned VA Conversations. This job runs hourly each day.