---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using Google Dialogflow as a secondary bot

# Using Google Dialogflow as a secondary bot with Virtual Agent
Bot Interconnect {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With Bot Interconnect, you can use ServiceNow®
Virtual Agent as the primary bot with a Google Dialogflow secondary
bot. All of the skills and topics available to Google Dialogflow are made available
to and executable from channels that are configured for ServiceNow®
Virtual Agent.

## Prerequisites {#using-va-api-ggl-dialogflow__section_h2t_d1d_3sb}

This bot configuration requires the following:

* A Brazil ServiceNow instance
* Virtual Agent Bot Interconnect Store application
* A Google Dialogflow account
{#using-va-api-ggl-dialogflow__ul_qjn_n3d_3sb}