---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# (Legacy) Virtual Agent for NLU

# (Legacy) Virtual Agent for NLU {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow®
Virtual Agent with Natural Language Understanding (NLU) topic discovery.

Starting with the Brazil release, Virtual Agent for NLU and Virtual Agent Lite are being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. For migration guidance, see [KB3159779: Virtual Agent NLU and Keyword Feature Deprecation Migration Guide](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3159779).

## Get started with Virtual Agent for NLU {#virtual-agent-landing-page-nlu__section_mhc_bkn_t4b}

Select a tile to get started.  

|-|-|-|
| [Explore Learn how employees, customers, and agents use Virtual Agent.](https://www.servicenow.com/docs/AL~dQs9PneyA~2mlTs2H~w "The ServiceNow Virtual Agent platform provides user assistance through conversations within an intelligent messaging interface. Automated conversations help users obtain information, make decisions, and perform common work tasks with Virtual Agent.") | [ActivateActivate Virtual Agent.](https://www.servicenow.com/docs/Ai9UrqoT2m3MsdFIFSMzmg "Using the Conversational Interfaces console, you can quickly add Virtual Agent to a portal, configure branding, personalize the greeting, and begin to use pre-built ITSM Virtual Agent conversations.") | [Plan and configure Plan and configure your Virtual Agent implementation.](https://www.servicenow.com/docs/5uiVzdTzgi7ZvFxiflE9pw "Configure the Virtual Agent features, components, and integrations that you need to provide support to your employees, IT teams, and customers.") |
| [Build and deploy Design and build automated conversations and reusable topic components.](https://www.servicenow.com/docs/UAdRGZ78ebOg8uyTl~muGw "Convert the time your agents and technicians spend handling low-impact user requests into an intelligently managed interaction. Enable Virtual Agent with NLU to understand the intent of what people are looking for and provide them with more relevant answers.") | [Integrate and maintain Extend Virtual Agent capabilities by integrating with other applications.](https://www.servicenow.com/docs/SvIL5OQFt97iN_SRF_aaQQ "Integrate and extend the capabilities of Virtual Agent by connecting to your employees and customers where they already are. They are engaged in web portals, Now Mobile apps, and messaging applications.") | [Analyzing Virtual Agent performanceAnalyze and improve Virtual Agent interactions using insights into conversational data.](https://www.servicenow.com/docs/maGOX27r3vsbX9GpvJ2IRA "Analyze the performance of Virtual Agent through preconfigured dashboards.") |
|   | [ReferenceGet Virtual Agent Designer interface descriptions and Virtual Agent technical details.](https://www.servicenow.com/docs/Ib5kikhHINc18Me9GEC~ug "Reference topics provide descriptions about the Virtual Agent Designer interface components and technical details to learn more about scripting methods, Natural Language Understanding system entities, and the Virtual Agent Interactions table.") |   |
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## Additional resources {#virtual-agent-landing-page-nlu__section_vzb_f2m_4pb}

* [Virtual Agent and Natural Language Understanding (NLU) community forum](https://community.servicenow.com/community?id=community_forum&sys_id=bf5abf94db54e3c42be0a851ca961915)
* [Conversational Interfaces Academy](https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-interfaces-academy-live-builds-and-q-amp-a-join/ta-p/2345155)
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Note:  
We improve performance and the user experience by tracking aggregate in-app activity, including interaction with our app. This tracking is focused on aggregated technical information rather than personal information.