---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Activate ServiceNow Otto for Virtual Agent for Google Chat

# Activate ServiceNow Otto for Virtual Agent for Google Chat {#ariaid-title1}

* Release version: Australia
* 
* Updated April 30, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add ServiceNow Otto for Virtual Agent to your Google Chat bot.

## Before you begin

Role required: admin or virtual_agent_admin  
Create a self-configured bot for Google Chat. For more information, see [Integrate Virtual Agent with Google Chat using the self-configured bot](https://www.servicenow.com/docs/PsSyq984gNBs_lhWWu8yvw "Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other.").  
Note:  
Ensure you've updated the version of your Google Chat app in the Version field.

## Procedure

1. Navigate to AllConversational InterfacesAssistant Designer.
2. Under Now Assist in Virtual Agent (default), select the Edit button.
3. Under the Settings tab, select Display experiences, then select Channels.
4. Choose the self-configured bot for the Teams channel experience you want to activate by selecting the Select row check box next to its name.
5. Select Save and continue.
6. Navigate to AllConversational InterfacesChannels and Integrations.
7. Under Integrations, in the Google Chat tile, select Manage.
8. In the Self-configured tile, next to your bot's name, select the Manage bot icon (![]()), and then select Manage bot from the drop-down menu.
9. Select Edit configuration, and then select the check box next to Google chat.
10. Select Save.  
    The bot is now active for Google Chat, and the bot's Configuration tab opens.
11. Select Download to save the manifest zip file.
{#activate-na-va-msteams__steps_jwz_rq2_h3c}

## What to do next

Upload the manifest to Google Chat to make your bot experience available in the Microsoft global apps store, which will also activate the Custom Engine Agent (CEA) in Google Chat. For more information, see [Upload the manifest package file to publish your bot](https://www.servicenow.com/docs/qv89TkDefGj54CQOXuf4MA "Upload the manifest file that you generated to the Microsoft Teams and test your app experience to make it be available in the Microsoft global app store.").

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