---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Virtual Agent plugins

# Install Virtual Agent plugins {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install Virtual Agent plugins for your business areas. These plugins contain predefined conversations and Virtual Agent assets that help users with common self-service tasks, such as creating or updating cases or providing answers to frequently asked questions.

## Before you begin

[Activate Virtual Agent](https://www.servicenow.com/docs/iHQqAdaZ~cGRC~LNtZQF~g "You can activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. This plugin automatically activates other necessary plugins if they are not already active.").

Role required: admin or virtual_agent_admin

## Procedure

1. Navigate to AllConversational InterfacesHome.
2. Under Choose what type of requests you want your bot to support, select an available plugin, such as Get ITSM plugin.  
   Figure 1. Install the ITSM Virtual Agent Conversations plugin
3. Follow the directions in the ServiceNow Store and select Opt-in when prompted.
4. **Optional:** Repeat these steps to install additional plugins.

## What to do next

For more information about available Virtual Agent plugins, see [Additional plugins for Virtual Agent](https://www.servicenow.com/docs/hdm8Ut7H7ympuX~p1yNtWQ "After activating Virtual Agent, you can activate additional plugins to enable other features for conversation design.") and [Prebuilt Virtual Agent topics, topic blocks, and ServiceNow NLU models](https://www.servicenow.com/docs/YbjQhahsh8YEN05l~IUMHg "Prebuilt Virtual Agent conversations (topics), reusable topic blocks, and ServiceNow NLU models are available for the Virtual Agent platform and various business applications, such as Customer Service Management, HR Service Delivery, IT Service Management, and more.").

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