---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Add assets

# Add assets to a chat assistant {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Map an asset to an assistant. Assets are the building blocks of each assistant, providing them with instructions and functionality for helping users.

## Before you begin

See [Add a Knowledge Graph schema to a chat assistant](https://www.servicenow.com/docs/QOID4JojTKe2wx4H9miIhg "Create Knowledge Graph schemas to represent semantic relationships in your data. Schemas improve assistant responses by providing additional context about users and your organization.").

Role required: virtual_agent_admin or admin

## About this task

Assets are the building blocks of each assistant, providing them with instructions and functionality for helping users.

When viewing or editing an existing assistant, you can view or edit the assets that are associated with an assistant. Assets can also be added to an assistant from the Asset Library or Topic Migration.  
Note:  
If you're an existing customer who previously turned on or off a skill type for an existing assistant, you can add or remove any individual asset when editing an assistant.

## Procedure

1. Select Add assets.  
   By default, no assets are mapped to the assistant.  
   Figure 1. Add assets

   The Add assets from library modal appears where you can multi-select assets to assign to the assistant. Asset types include:
   * Topics define what the assistant can talk about and bring structure to back-and-forth conversation.
   * Subflows are reusable building blocks of logic that your assistant calls on to complete multi-step processes.
   * Actions are single, simple steps that help your assistant complete tasks.
   * Custom skills are AI-powered capabilities you build to extend what your assistant can do.
   * AI agents independently reason, plan, and take action to complete tasks, based on your instruction.

   {#add-assets__ul_v2t_v54_ghc}  
   Note:  
   There are variations for ServiceNow Otto panel assistants.  
   For ServiceNow Otto panel - Platform assistant, the available asset types are topics, subflows, actions, custom skills, and agentic workflows. Agentic workflows are a group of AI agents that work together to independently solve problems.  
   Note:  
   If you need to use AI agents for your ServiceNow Otto panel - Platform assistant, contact Support.

   For ServiceNow Otto panel - Developer assistant, only topics are available.  
   Figure 2. Select assets from library
2. Select Save.  
   The list view appears where you can manage assets that are associated with an assistant. The table is not editable from this view. To further edit the assets, navigate to the assistant edit flow.  
   Figure 3. Asset list

   To unmap an asset, select Manage assets and clear the check box for the asset.
3. Select Save and continue.

## What to do next

See [Display your assistant on a portal, channel, or mobile app](https://www.servicenow.com/docs/jwAS7NwB11QQzLu7jGbklg "Select a display experience for your chat assistant. Display experiences are the different places where a user can find and interact with an assistant. Select from a list of portals, messaging channels, and mobile apps. To activate an assistant, at least one display experience must be configured.").

See [Display your assistant on Platform or ServiceNow Studio](https://www.servicenow.com/docs/MNV78ynPf7HSKejBHgfWgw "Use a chat experience for your ServiceNow Otto panel - Platform (default) assistant or ServiceNow Otto panel - Developer assistant.").