---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Add a condition builder to promoted assets

# Add a condition builder to promoted assets {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can define a condition for a given promoted Virtual Agent asset to bring it higher up on the list of promoted assets in a panel conversation.

## Before you begin

Role required: virtual_agent_admin or admin.

To define a condition for an asset, you must promote it first. For more information, see [Promote or demote LLM conversational subflows, actions, and topics in Assistant Designer](https://www.servicenow.com/docs/a_RIbZc7g5qGqhvUsUBJ6w "You can promote assets, including conversational subflows, conversational actions, and topics, after associating them with an assistant.").

## About this task

Add a condition to a chosen Virtual Agent topic to have it displayed higher on the list of promoted assets in a panel conversation. This condition overrides the Number value on the Promoted Skills
\[sys_cs_context_profile_promoted_skill_list\] table.

## Procedure

1. Navigate to All, then enter <kbd class="ph userinput">sys_cs_context_profile_promoted_skill.list</kbd> in the filter.
2. Select your chosen promoted asset from the list.
3. In the Condition field, set the chosen condition for your promoted asset.  
   For example, <kbd class="ph userinput">URL &gt; contains &gt; conversation</kbd>.
4. In the Condition mode field, select your condition.  
   Note:  
   In the current release, Simple is the only available condition mode.
5. Select Update.

## Result

The promoted asset's Condition on the Promoted Skills table shows the defined condition.

The promoted asset now shows Condition defined next to the Promoted checkmark.

The promoted asset also displays at the top of the list of promoted assets in a Virtual Agent
ServiceNow Otto panel chat window.