---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate Virtual Agent with Slack

# Integrate Virtual Agent with Slack {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add the Virtual Agent bot to your ServiceNow® instance to integrate with Slack.

## Before you begin

Ensure that you have installed the Conversational Integration with Slack plugin (sn_va_slack) on your instance before adding any integrations.

Role required: admin

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, select View All.  
   The Channels and integrations page opens.
3. Under the Available Channels section in the Slack tile, select Add Integrations, and select Integrate with ServiceNow Virtual Agent.  
   Note:  
   The Add Integrations drop-down is available only after installing the Conversational Integration with Slack plugin (sn_va_slack) on your ServiceNow instance.

4. Enter your Slack workspace URL to sign into your Slack workspace, and select Continue.  
   Note:  
   Ensure that you input the name of the Slack workspace for which you have access.
5. Sign in to your ServiceNow® instance.
6. Select Allow when Slack requests permission to access your workspace.  
7. If the selected workspace has already been assigned to Virtual Agent, you must first uninstall from the previously associated instance.  
   Note:  
   Starting with the Utah release, if your Slack workspace is already associated with another ServiceNow instance, but you intend to associate it with a new instance, then you must reach out to the administrator to first uninstall it from the previously associated instance. For more
   information, see [Associate a Slack integration with a different instance](https://www.servicenow.com/docs/HlbvO0yV_W9TRBCJHZZ3Ow "Override a Virtual Agent integration with Slack.").

   When Virtual Agent has been successfully installed on the Slack workspace, a completion message appears.
8. Select Go to Slack to manage the Slack app.
9. Select Continue to manage channels and integrations to manage the integration on your ServiceNow instance.  
   The Slack application appears in the list of integrations.

## What to do next

If you want to integrate your ServiceNow instance with another Slack bot, select the plus icon in the Virtual Agent tile, or select the Add integration list on the Manage Slack channel page.

.

For more information, see [Manage the Virtual Agent integration with Slack](https://www.servicenow.com/docs/CLY84ODfei~bosLf0mPzyA "Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.").

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