Synchronous authentication of messages

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Inbound message authentication is performed before the message is added to the hybrid queue.

    This code has to be implemented in the provider attribute script. For more information, see Virtual Agent action scripts.

    Example: Synchronous authentication of messages
    var validated = sn_cs.VASystemObject.validateMessage(providerApp.sysId, payload, JSON.stringify(headers));
if (validated === false) {
    response.setStatus(401);
    response.setContentType("test/xml")
    var writer = response.getStreamWriter();
    writer.writeString(