---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Manage the Virtual Agent integration with Slack

# Manage the Virtual Agent integration with Slack {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage your Conversational Integration with Slack application, its
branding, and customize the bot-specific messages in your ServiceNow
instance after integration.

## Before you begin

Role required: virtual_agent_admin or admin

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, select View All.
3. Select Manage on the Slack tile.  
   The Manage Slack channel page displays.
4. To integrate your ServiceNow instance with another Slack bot, select the Add integration for ServiceNow Virtual Agent icon.  
   Alternatively, you can also select the Add integration drop-down menu, and then select Integrate with ServiceNow Virtual Agent.

5. Select the Manage Bot icon, and then select Manage Virtual Agent.  
   The Bot Configuration page displays.
6. Select the Branding tab.  
   For more information about branding your bot, see [Configure branding for your Virtual Agent bot in Slack](https://www.servicenow.com/docs/HK9wmOpJXTP~7a8_HER77w "You have the flexibility to customize the default branding for your Slack Virtual Agent. You can change the production bot's name and icon.").
7. Select the Bot Messages tab to create and edit a bot message.  
   For more information, see [Create bot messages](https://www.servicenow.com/docs/8kgz3zW0xgegkXnuy59INw#create-bot-messages "Create channel-specific bot messages.").
{#configure-va-slack__steps_l3w_jwx_k4b}

*[\>]: and then