---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configuring Virtual Agent API {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Virtual Agent API to connect ServiceNow
Virtual Agent and Live Agent with any conversational interface.

Review these sections to configure Virtual Agent API.

1. [Install Virtual Agent API](https://www.servicenow.com/docs/wXaEUnGtQhnOP027tKSfuQ "Install the Virtual Agent API app to integrate any chat interface or a bot with ServiceNow Virtual Agent or Agent Chat.").
2. [Review the inbound REST endpoint and configure inbound authentication](https://www.servicenow.com/docs/O14Iv3rGMI2TRvEC75JJFw "After you install the Virtual Agent API, navigate to the Scripted REST API resource to review the endpoint and set up authentication.").
3. [Configure output response REST endpoint and outbound authentication for the Virtual Agent API (v4.1 or above)](https://www.servicenow.com/docs/1jaFQE_Cj0YlY38llZehRQ "Specify the outbound endpoint URL to which the Virtual Agent responses are posted. Configure outbound authentication.").
4. [Test your Virtual Agent API configuration](https://www.servicenow.com/docs/iPsDh9LFRJh2JjxkKZGPvg "Test your Virtual Agent API configuration using API testing tool.").
{#configure-virtual-agent-api__cf-config-parent-tasks-ol}
* **[Install Virtual Agent API](https://www.servicenow.com/docs/wXaEUnGtQhnOP027tKSfuQ)**   
  Install the Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat.
* **[Review the inbound REST endpoint and configure inbound authentication](https://www.servicenow.com/docs/O14Iv3rGMI2TRvEC75JJFw)**   
  After you install the Virtual Agent API, navigate to the Scripted REST API resource to review the endpoint and set up authentication.
* **[Configure output response REST endpoint and outbound authentication for the Virtual Agent API (v4.1 or above)](https://www.servicenow.com/docs/1jaFQE_Cj0YlY38llZehRQ)**   
  Specify the outbound endpoint URL to which the Virtual Agent responses are posted. Configure outbound authentication.
* **[Test your Virtual Agent API configuration](https://www.servicenow.com/docs/iPsDh9LFRJh2JjxkKZGPvg)**   
  Test your Virtual Agent API configuration using API testing tool.