---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create the action scripts

# Create the action scripts for your custom chat integration {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the transforms that your custom chat integration needs to communicate through
the chat process.

## Before you begin

[Create and configure a scripted REST API for your custom chat integration](https://www.servicenow.com/docs/gv3o0ZfVEYy6GbSUd0oTAw "Create a scripted REST API, add a scripted REST resource, set security and content negotiation, and set REST API rate limits.").  
Note:  
All action messages relevant to the chat client are displayed to requesters during live agent conversations.

Role required: admin

## Procedure

1. Navigate to the AllProcess AutomationWorkflow Studio.
2. Click the Actions tab.
3. [Create the
   actions](https://www.servicenow.com/docs/access?context=create-action&version=brazil&pubname=brazil-build-workflows&ft:locale=en-US) you require to complete the conversational custom chat integration.  
   For details about the input and output used in action scripts, along with script examples, see [Virtual Agent action scripts](https://www.servicenow.com/docs/iD8DS3ofhZp5EUDFOoZ9WA "You need to write a set of mandatory Workflow Studio action and subflow scripts to pass the user data to VACS, apply transformations and send the response back to your chat interface endpoint.").

*[\>]: and then