| Name |
Name of your channel, such as Mobile App or SMS. |
| Opted in all topics by default |
Option to make all topics available in this
channel. |
| Enable Notifications |
Option to turn notifications on or off on this
channel. |
| Live Agent Only |
Option to initiate conversations with live agents,
bypassing the Virtual Agent bot. |
| Store app page link |
This field should be left empty. |
| Type |
Channel type.
- Chat: Standard chat
experience
- Messaging: Long-running
conversation
- Phone: Phone (audio)
conversation
- Walk-up: In-person
conversation
|
| Conversation Idle Timeout |
Number of seconds that abandoned Virtual Agent and Agent Chat conversations remain open in
the channel, after the requester's last response.
This channel-specific value overrides the following
settings:
- Default idle conversation timeout value, which
is 7200 seconds
- Idle conversation time-out value set through the
com.glide.cs.conversation_idle_timeout
system property to override the default timeout
value
For more information about conversation idle
timeouts, see Closing Virtual Agent and Agent Chat conversations. |
| Secure |
Option for the channel to be secure to support handling
of sensitive data such as passwords. |
| Support typing indicator |
Option to display typing indicators for this channel.
Flag applies to both agent and bot
indicators. |
| Icon |
This field should be left empty. |