---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy configure help link

# (Legacy) Configure the help link for the Virtual Agent
Facebook Messenger integration {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the va.messenger.help.url system property to create the link
that opens a web help page when requesters use the Help command in
the Virtual Agent Facebook Messenger
integration.

## Before you begin

* Determine the web page that provides the help content that your Facebook Messenger users need.
* Role required: virtual_agent_admin or admin

{#create-fb-help-prop__ul_nn2_15z_xjb}

## Procedure

1. Set the application scope to Global.
2. In the Navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
3. Click New.
4. Complete the following:
   1. In the Name field, enter the system property name: va.messenger.help.url.
   2. In the Description field, enter a brief explanation of this property.
   3. In the Value field, enter the URL of the website page that the link opens.
   4. Click Submit.
   {#create-fb-help-prop__substeps_dyc_j1y_qhb}

## Result

When your Facebook Messenger users type
<kbd class="ph userinput">help</kbd>, they are directed to the URL of the website
specified in the va.messenger.help.url property.