---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a small talk topic

# Create a small talk topic {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Build small talk topics that let Virtual Agent engage in casual
conversation with users. A small talk topic provides a response to a casual question that
users might ask during a conversation, such as the time or date. A small talk topic can
occur anytime within a conversation session and can be unrelated to the original
conversation intent.

## Before you begin

Familiarize yourself with LLM descriptions and instructions. For more information, see [LLM description and instruction guidelines for Virtual Agent topics](https://www.servicenow.com/docs/s0NHFogRF~5wBCsJNrbI1g "When you create large language model (LLM) topics, you provide instructions that determine the behavior of the LLM and a description that determines how the topic is discovered by the LLM.").

Role required: virtual_agent_admin or admin

## About this task

Small talk topics are conversations that diverge from the original bot conversation, usually to provide answers or information to casual questions that end users might ask. For example, you can create small talk topics that
provide the current weather or time of day. When users engage with the bot through a small talk topic, they can return to the original conversation topic.  
Note:  
If you have activated ServiceNow Otto for Virtual Agent, you can also create small talk filters to redirect the conversation if needed. For more information, see [Configure small talk filters](https://www.servicenow.com/docs/access?context=configure-small-talk-filters&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Navigate to AllConversational InterfacesAssistant Designer.
2. Select the Asset library tab.
3. In the Asset library, select Create asset.
4. In the create a topic form, select Small Talk from the Type drop-down menu.  
5. Follow the steps for [creating a topic](https://www.servicenow.com/docs/9a3wMXgiRrJoXDIOIMxKgQ "Use the Assistant Designer Asset library to create and modify Virtual Agent topics (conversations). Build your topic to meet a specific objective or goal, such as fulfilling a user's request or helping a user complete a task.").  
   When you complete your small talk topic, remember to publish it when you're ready to deploy it to your Virtual Agent clients.

*[\>]: and then