---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Display assistant on Platform or ServiceNow Studio

# Display your assistant on Platform or ServiceNow Studio {#ariaid-title1}

Release version: Brazil  
Updated October 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use a chat experience for your ServiceNow Otto panel - Platform (default) assistant or ServiceNow Otto panel - Developer assistant.

## Before you begin

See [Add assets to a chat assistant](https://www.servicenow.com/docs/FIa8UaZ8MYM4YQNCCmOxRw "Map an asset to an assistant. Assets are the building blocks of each assistant, providing them with instructions and functionality for helping users.").

Role required: virtual_agent_admin or admin

## About this task

[Premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) is available for instances that meet ServiceNow readiness requirements. ServiceNow automatically performs eligibility checks to determine whether your instance can use
premium chat.

For eligible new customers, premium chat is the default and the only available chat experience. For existing customers, enhanced chat remains the default experience unless you opt in to premium
chat.

If your instance previously had standard chat enabled, you can continue to use standard chat.  
Note:  
An alert appears when:

* The instance is eligible for premium chat.
* Premium chat might take time to appear as an option on your instance.

{#display-nap-assistant__ul_nw5_jm2_mjc}

Refresh your browser to view the option to opt in to premium chat. Premium chat isn't available for instances that use regional data routing.
If your instance doesn't meet the requirements, you can continue using your existing standard or enhanced chat experience. For more information about premium chat, see [Premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Otherwise, proceed to step 1.

For premium chat, your premium messages and premium fallbacks are prefilled with what you had in your legacy messages and legacy fallbacks. Review the settings to ensure that everything was
prefilled correctly.

For the ServiceNow Otto panel - Developer assistant, premium chat isn't available. Proceed to step 2.

## Procedure

1. A chat experience is preselected for your ServiceNow Otto panel - Platform assistant (default).  
   Figure 1. Display experience for ServiceNow Otto panel - Platform
2. To edit the chat experience, select the pencil icon.  
   The Edit chat experience modal appears. For new customers, the edit option isn't available when:You're eligible for premium chat. You aren't eligible for premium chat and have enhanced chat as the default chat experience.  
   Note:  
   Premium chat is available only for eligible assistants. If the assistant uses the Now LLM provider, the premium chat option isn't available.  
   For new ServiceNow Otto panel customers:
   * Enhanced chat is the default for ServiceNow Protected Platform (SPP) customers in Australia and Singapore. Premium chat isn't available in these regions.
   * Premium chat is the default for Government Community Cloud (GCC) and National Security Cloud (NSC).
   {#display-nap-assistant__ul_mpy_2zn_5kc}  
   Figure 2. Edit the chat experience

   In premium chat, some catalog items aren't conversational and open in a catalog form instead. For more information, see [Conversational catalog item requests](https://www.servicenow.com/docs/access?context=explore&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).
3. Use ServiceNow Studio with standard chat for your ServiceNow Otto panel - Developer assistant.  
   ServiceNow Studio with standard chat is the only available display experience for the ServiceNow Otto panel - Developer assistant.  
   Figure 3. Display experience for ServiceNow Otto panel - Developer
4. Select Save and continue.  
   For help with installation, see [Solving installation and configuration issues with ServiceNow AI features](https://www.servicenow.com/docs/access?context=now-assist-install-config-checklist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## What to do next

See [Brand and personalize an assistant](https://www.servicenow.com/docs/drj2H~T07rEgfzxV137zLw "Decide how your ServiceNow Otto for Virtual Agent assistant should look by using the default branding or by creating a branding.").