---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Translate conversations

# Dynamic Translation in Virtual Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
If your chat audience is diverse, you want to support them in their own language whenever possible. Use language detection combined with dynamic machine translation to meet that need.

## Dynamic language support {#dynamic-translation-va__section_bfr_rjf_jtb}

The Dynamic Translation application connects to a third-party machine translator. During the conversation, user inputs and responses are translated into the primary language on the instance, and all results are
translated back into the user's language for the session. There are benefits and drawbacks for all options, as described in the following list. Before activating machine translations, you should carefully weigh the costs and
benefits and set proper expectations for your deployment objectives.

Dynamic machine translation relies on the translation service to translate all content in real time. The accuracy of the translations is dependent on the translation service. Although translation services typically leverage
algorithms to translate words based on the context of the conversation or sentence, there may be times when there is minimal context for the algorithm to leverage. Accuracy may be diminished in this situation. Check with your
translation service provider about the ability to exclude words from translation or associate vocabulary with specific synonyms.  
{#dynamic-translation-va__table_bw2_f3g_jtb__entry__2}

| Benefits | Constraints |
|-|-|
| * Lower implementation costs * Faster completion time * Less human maintenance * ServiceNow provides 22 language plugins with basic translations {#dynamic-translation-va__ul_rvp_g3g_jtb} | * Limited scalability * Limited extensibility {#dynamic-translation-va__ul_ylb_z3g_jtb} |
[Table 1. Using dynamic translation with the supported ServiceNow language plugins]

{#dynamic-translation-va__table_bw2_f3g_jtb}

## Dynamic language detection and machine translation {#dynamic-translation-va__section_a1l_xdh_gjc}

Dynamic machine translation for languages that are not supported on the ServiceNow platform provides coverage, but the quality of the user experience may be lower.{#dynamic-translation-va__table_yjl_3jg_jtb__entry__2}

| Benefits | Constraints |
|-|-|
| * Lower implementation costs * Faster completion time * Less human maintenance * Support for many languages * Highly scalable * Highly extensible {#dynamic-translation-va__ul_ysl_kjg_jtb} | * User experience may vary * Potential for mistranslation may reduce user outcomes {#dynamic-translation-va__ul_ij5_qjg_jtb} |
[Table 2. Using Dynamic Translation with unsupported languages]

{#dynamic-translation-va__table_yjl_3jg_jtb}

## Multi-language deployment strategies {#dynamic-translation-va__section_fnh_bnf_jtb}

Depending on the needs of your user base, you may want a mix of solutions to maximize both user experience and access. You can enable locale support by [designating translated languages as fallback languages](https://www.servicenow.com/docs/uqmpPWESmJ_icl1dtqMrFQ "Provide language locale support by specifying a fallback language for Virtual Agent to use for topics, keywords, and NLU prediction. For example, the ServiceNow platform doesn't support Mexican Spanish (mx-es), but it does support Spanish (es), which you can designate as the fallback language for a better user experience."). For example, you can support Mexican Spanish users by designating Spanish as the fallback
language for that locale.

In the following example, French, Spanish, and Polish are dynamically translated and supported as a language on the ServiceNow platform. When the language plugins are installed and activated, it includes some translated content. Since Czech is currently not a supported language on the ServiceNow platform, admins can add Czech as a language and enable Dynamic Translation for the language in Virtual Agent.  
Figure 1. Example language support strategy

## Localization insights {#dynamic-translation-va__section_vys_djc_dtb}

You can view dynamic translation and localization insights from the Assistant Designer page. Navigate to AllConversational InterfacesAssistant Designer, and select Localization Insights from the list of links in the side panel.

For more information, see [Localization Insights dashboard](https://www.servicenow.com/docs/access?context=localization-insights-dashboard&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

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