---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable AI agents

# Enable AI agents in Virtual Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create and configure multiple assistants with specific scope and map the assistants to one or more portals.

## Before you begin

Role required: admin or virtual_agent_admin  
Note:  
When a Virtual Agent conversation is triggered, any updates or comments in the record's work notes display as the AI agent rather than the user who initiated the conversation.

## Procedure

1. Do one of the following:

1. Create an assistant in Assistant Designer or use a default assistant.

   For more information, see [Create a chat assistant](https://www.servicenow.com/docs/Jj16_xUpHwoVMX5xYLqloA "Create a chat assistant on your instance. Add basic details and set your assistant as a primary assistant.").
2. Assign the assistant to a specific portal or portals.For more information, see [Display your assistant on a portal, channel, or mobile app](https://www.servicenow.com/docs/jwAS7NwB11QQzLu7jGbklg "Select a display experience for your chat assistant. Display experiences are the different places where a user can find and interact with an assistant. Select from a list of portals, messaging channels, and mobile apps. To activate an assistant, at least one display experience must be configured.").

{#enable-ai-agents-va__ol_x4w_fbs_jkc}

2. Ensure that the AI agents skill is added to the assistant.  
   In the assistant settings in Assistant Designer, select the Agentic support page, and select the Prioritize AI agents during skills discovery check box.  
3. Map or publish an AI agent to one or more assistants in AI Agent Studio to make the agent available within a specific assistant.  
   Figure 1. Select channels and status for an AI agent

   For more information, see [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Result

During execution, only the configured AI agents are considered for the current assistant and dynamically makes them available to the Orchestrator for planning.