---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable ServiceNow Otto for Virtual Agent for Microsoft Teams

# Enable ServiceNow Otto for Virtual Agent for Microsoft Teams {#ariaid-title1}

Release version: Brazil  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the large language model (LLM)-based conversational experience with ServiceNow Otto for Virtual Agent integrated with Microsoft Teams.

## Before you begin

Ensure that you enable AI Search to have ServiceNow Otto conversations using the Now LLM Service. For more information about enabling AI Search, see [Enable AI Search for Next Experience](https://www.servicenow.com/docs/access?context=enable-ais-next-exp-app&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

Role required: admin

## Procedure

1. Log in to your ServiceNow instance and navigate to the ServiceNow Otto Features page through one of the following navigation paths:
   * AllServiceNow Otto AdminServiceNow Otto Features.
   * AllServiceNow Otto AdminFeatures.
   {#enable-na-llm-teams__choices_l4f_g2j_ybc}
2. From the ServiceNow Otto Features page, select Platform.
3. On the ServiceNow Otto skills for Platform page, select View details.
4. On the Conversational experience page, select Set up ServiceNow Otto for Virtual Agent.  
   You are directed to the Assistants page to select the Virtual Agent. For example, the SeviceNow Otto for Virtual Agent (default).
5. Select a Virtual Agent of your choice.  
   Note:  
   Verify that the Virtual Agent you choose is integrated with the Microsoft Teams tenant before selecting.
6. On the bot page, navigate to Display experienceChannels from the pane.
7. Choose the channels to integrate with the ServiceNow Otto in Virtual Agent.  
8. Select Save and Continue.

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