---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Explore

# Exploring Conversational Integration with Google Chat {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.

## Conversational Integration with Google Chat overview {#exploring-ci-google-chat__cf-exploring-parent-overview}

Enable requesters to chat with Google Chat or live agents using the Google Chat application. Use the Conversational Integration with Google Chat app, available from the ServiceNow Store, to associate your instance with Google Chat.

## Conversational Integration with Google Chat users {#exploring-ci-google-chat__cf-exploring-parent-users}

{#exploring-ci-google-chat__table_hq2_dwp_sfc__entry__2}

| User | Description |
|-|-|
| admin or virtual_agent_admin | Create and publish Virtual Agent conversations. |
| admin.google.com | A Google account with admin privileges is required to integrate Virtual Agent in Google. |
[Table 1. Users]

{#exploring-ci-google-chat__table_hq2_dwp_sfc} Follow these steps to add Conversational Integration with Google Chat:

1. [Plugins for Conversational Integration with Google Chat](https://www.servicenow.com/docs/7oL988em822hfneVRi7R0Q "Activate the Glide Virtual Agent [com.glide.cs.chatbot] plugin and the Conversational Integration with Google Chat [sn_va_google-chat] plugin.")
2. [Installing Conversational Integration with Google chat](https://www.servicenow.com/docs/OlGng64pryx02iDCtPb5YA "Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other.")
3. [Integrating Virtual Agent with Google Chat](https://www.servicenow.com/docs/T_cYah~VxoI0ZEhuYz5_Yw "Add either the Now Virtual Agent bot or self-configured bot to your ServiceNow instance to integrate with Google Chat.")
{#exploring-ci-google-chat__ol_e3p_tmc_cgc}