---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Integration with Google Chat

# Conversational Integration with Google Chat {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable requesters to chat with Google Chat or live agents using the Google Chat application. Use the Conversational Integration with Google Chat app, available from the ServiceNow Store, to associate your instance with Google Chat.

## Get started with Conversational Integration with Google chat {#gchat-conv-integration__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about Conversational Integration with Google Chat](https://www.servicenow.com/docs/KhxhKpaagRGOKY0igmit5g "Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.") | [InstallInstall Conversational integration with Google Chat.](https://www.servicenow.com/docs/AcidTLO2ra26RDc_XeWSQA "Activate the necessary plugins and ServiceNow Otto in Virtual Agent for Google Chat") | [ConfigureConfigure your Conversational Integration with Google Chat.](https://www.servicenow.com/docs/46VMGDR3KFV472Kdt9s4dw "Add either the Now Virtual Agent bot or self-configured bot to your ServiceNow instance to integrate with Google Chat.") |
[ ]

{#gchat-conv-integration__table_d1q_ncp_sfc}
* **[Exploring Conversational Integration with Google Chat](https://www.servicenow.com/docs/KhxhKpaagRGOKY0igmit5g)**   
  Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.
* **[Install Conversational Integration with Google Chat](https://www.servicenow.com/docs/AcidTLO2ra26RDc_XeWSQA)**   
  Activate the necessary plugins and ServiceNow Otto in Virtual Agent for Google Chat
* **[Configuring your Conversational Integration with Google Chat](https://www.servicenow.com/docs/uwLHAzQHz7rRB9oJxhCyGA)**   
  Integrate the Now Virtual Agent bot or self-configured bot with Google Chat.