---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate Virtual Agent with Google chat

# Integrating Virtual Agent with Google Chat {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add either the Now Virtual Agent bot or self-configured bot to your ServiceNow instance to integrate with Google Chat.

## Before you begin

Ensure that you've installed the Google Chat plugin \[sn_va_google-chat\] on your ServiceNow instance before adding any integrations.

Role required: admin

## Procedure

1. Navigate to AllConversational InterfacesChannels and Integrations.
2. In the Available Channels section, select the Add Integration drop-down menu on the Google Chat tile.  
   Note:  
   The Google Chat tile and its Add Integration drop-down menu is available only after installing the Google Chat plugin (sn_va_google-chat) on your ServiceNow instance.
3. Select the integration you want to perform, and follow the instructions.  
   Note:  
   If you're using the self-configured bot, do not check the Join spaces and group conversations box in the Enabled APIs \& services tab. Conversational Integration with Google Chat only supports 1-on-1 conversations.

   | Integration type | Method |
   | Now Virtual Agent | Log in to your Google Chat account when prompted. The production bot is automatically configured for your account. |
   | Self-configured bot | 1. On the Integrate Google chat with self configured bot screen, complete the information:{#integrating-va-google-chat__table_rgc_2gy_q3c__entry__2} | Field | Description | |-|-| | Bot Name | Name for the bot. | | Inbound Service Account Email | Enter the inbound service account email from [Installing Conversational Integration with Google chat](https://www.servicenow.com/docs/OlGng64pryx02iDCtPb5YA "Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other."). | | Outbound Service Account Email | Enter the outbound service account email from [Installing Conversational Integration with Google chat](https://www.servicenow.com/docs/OlGng64pryx02iDCtPb5YA "Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other."). | | Private Key Password | The password is set when you create your key. The default is <kbd class="ph userinput">notasecret</kbd>. | [ ] {#integrating-va-google-chat__table_rgc_2gy_q3c} 2. In the Attachments section, drag or select your .p12 file. 3. Select Submit. 4. Navigate to [Google Chat](https://mail.google.com/chat/u/0/#chat/home/welcome). 5. Select New Chat. 6. Enter the app name and select it. {#integrating-va-google-chat__ol_igg_ngn_b1c} |
   |-|-|

   {#integrating-va-google-chat__choicetable_dwk_ccn_b1c}
{#integrating-va-google-chat__steps_yg4_3j4_5fc}

## Result

If an automated welcome message displays in the chat window, Google Chat is ready to use with Virtual Agent in your instance.

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