---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Latency feedback in Virtual Agent

# Latency feedback in Virtual Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model (LLM) is processing their request in the Virtual Agent chat widget and ServiceNow Otto panel.

## Latency feedback messages {#latency-feedback__section_mjx_ngp_41c}

The
com.glide.cs.message.processing.enabled property is off by default, but can be turned on in the System Properties \[sys_properties\] table. After turning on this system property, users receive a temporary
response to indicate that the LLM call is running and that their request is being processed. Message examples include:

* Thinking...
* Looking into your request...
* Reviewing key details...
* Gathering the needed info...

{#latency-feedback__ul_er1_ghp_41c}

The latency feedback messages can't be customized and disappears after the LLM generates a response.
Figure 1. Example of a latency feedback message
**Related concepts**   

* [Virtual Agent interaction records](https://www.servicenow.com/docs/9dZz4l4vp6AYKZ91bbsTdQ "Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation in the Interactions [interaction] table. The record includes all topic elements used in the conversation, as well as live agent transfers.")
* [Data management in Conversational Interfaces](https://www.servicenow.com/docs/kYRPrrM742a0SvutfEJbmA "Use data management tools, such as table cleaners, to maintain Conversational Interfaces tables.")
* [Virtual Agent scripts](https://www.servicenow.com/docs/126dC15SzI6t2IykiYk_Hw "Use ServiceNow Virtual Agent script methods and variables to write chat scripts, such as response, trigger, and flow scripts. Variables can also provide context for your live support topics and conversations.")  
**Related reference**   

* [Input data types in Virtual Agent topics](https://www.servicenow.com/docs/vSJ6il5amoQ~lMY5S3CYWA "You can define inputs of commonly used Glide Virtual Agent (com.glide.cs.chatbot) data types in Assistant Designer without writing a script. Define the input data type on the Start node of a custom control or topic block.")
* [Virtual Agent URL parameters](https://www.servicenow.com/docs/F9ctSy6W~D4ZjwuHEBzXSw "Virtual Agent provides various system parameters that admins can add to an instance URL to control how page content is rendered.")