---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy setup and configuration

# Legacy setup and configuration {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up and configure Conversational Integration with Facebook Messenger (Legacy).
* **[(Legacy) Set up the Virtual Agent integration with Facebook Messenger](https://www.servicenow.com/docs/u0hEHex0yW6wUhm2i~t~pQ)**   
  Configure the Virtual Agent integration for Facebook Messenger and associate the app with your instance.
* **[(Legacy) Configure the help link for the Virtual Agent Facebook Messenger integration](https://www.servicenow.com/docs/gyy9LavJ4gpb89VGicDxLQ)**   
  Use the va.messenger.help.url system property to create the link that opens a web help page when requesters use the Help command in the Virtual Agent Facebook Messenger integration.