---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure voice settings for a chat assistant

# Configure voice settings for a chat assistant {#ariaid-title1}

Release version: Brazil  
Updated October 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Turn voice dictation on or off for an assistant on the Voice experience page.

## Before you begin

See [Manage an assistant chat experience](https://www.servicenow.com/docs/xdf9WdyeSmtL9yctF~IPYg "Manage the chat experience of your assistant.").

Role required: virtual_agent_admin or admin

## About this task

Voice settings are supported only on certain chat experiences, as shown in the following table. {#manage-chat-voice-exp__table_cbv_dgl_tkc__entry__2}

| Assistant | Voice dictation |
|-|-|
| ServiceNow Otto for Virtual Agent | premium chat only |
| ServiceNow Otto panel - Platform | all chat experiences |
[Table 1. Chat experiences that support voice settings]

{#manage-chat-voice-exp__table_cbv_dgl_tkc}

For more information about ServiceNow Otto for Virtual Agent premium chat, see [Premium chat](https://www.servicenow.com/docs/2fWoERbJgwwmgEMgSkBMbQ "ServiceNow Otto for Virtual Agent premium chat is a contextual chat experience that appears throughout the platform, adapting its behavior and interface based on where users are and what they're doing.").

For more information about ServiceNow Otto panel -- Platform assistant chat experiences, see [Standard chat](https://www.servicenow.com/docs/access?context=now-assist-panel-standard&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US), [Enhanced chat](https://www.servicenow.com/docs/access?context=now-assist-panel-enhanced&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US), or [Premium chat](https://www.servicenow.com/docs/access?context=now-assist-panel-premium&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Azure Speech Service is used for standard chat and enhanced chat and Cartesia for premium chat.

## Procedure

1. Navigate to the assistant that you need to configure and select Voice experience.  
   * To let users talk to Otto using voice dictation instead of typing, select Allow voice dictation.
   {#manage-chat-voice-exp__ul_hmh_xml_tkc}
2. Select Save and continue.
{#manage-chat-voice-exp__steps_kvk_rgs_tkc}

## What to do next

See [Review chat assistant settings](https://www.servicenow.com/docs/S8M~MBPelaiGM7mTuDknWA "Review your chat assistant settings.").