---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Manage response feedback

# Manage response feedback {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When a user rates a response, they may provide response feedback. Configure the options so that users can share feedback regarding what worked about the response, or what needs improvement. Managing response feedback is
accessible when editing an assistant and not when creating a new assistant.

## Before you begin

See [View assistants](https://www.servicenow.com/docs/cWESq2OMneIr_VxhUoX2dQ "View and manage all existing chat and voice assistants on your instance.").

Role required: virtual_agent_admin or admin

## About this task

Response feedback is available across all chat experiences except for ServiceNow Otto panel -- Developer assistant.

## Procedure

1. Navigate to AllAssistant DesignerAssistants tab.
2. Edit an assistant and select the Settings tab.
3. Select the Response feedback page.  
   By default, response feedback is turned off.
4. Turn on response feedback to configure the feedback form options.  
   Positive feedback and Negative feedback tabs are shown.  
   Figure 1. Positive feedback tab  
   Figure 2. Negative feedback tab
   * Use 2-5 response options in total. The Other option is excluded from the total count, and it is independent from the general comment field.
   * The maximum character limit for each option is 70.
   * Edit or delete an option using the pencil or trash icon.

   {#manage-sentiment-survey__ul_d2c_lyh_53c}

   The response feedback preview is dynamic, and all responses are reflected in the preview.

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