---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configure Conversational Integration with Facebook Messenger {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and set up the Conversational Integration with Facebook Messenger
application to enable your users to interact with virtual and live agents.

## Before you begin

Role required: admin

## About this task

This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

## Procedure

1. [Install Conversational Integration with Facebook Messenger](https://www.servicenow.com/docs/N1P3hEhAqOOliO~yy3LfZg "You can install the Conversational Integration with Facebook Messenger application (sn_va_fb_messenger) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
2. [Set up Conversational Integration with Facebook Messenger](https://www.servicenow.com/docs/O5p14xqQJdNV7LWl166EkQ "Integrate Facebook Messenger with your ServiceNow instance using the Conversational Integration with Facebook Messenger application. Use the application to engage customers in conversations with bots.").
3. [Design virtual agent topics
   to capture information from a Facebook Messenger chat
   conversation](https://www.servicenow.com/docs/QEi69vEu0SSUNDmoqeCz5g "Use the collection of input controls provided by Assistant Designer to prompt and capture information from the user in a Facebook Messenger chat conversation.").
4. **Optional:** [Close idle Facebook Messenger chat conversations](https://www.servicenow.com/docs/72w0tsG7WxwxV4a_hk51Fg "Enable agents to effectively manage their active Facebook Messenger chat conversations by automatically closing conversations after they have been inactive for a pre-configured amount of time.").
5. **Optional:** [Integrate Facebook Messenger with other ServiceNow applications.](https://www.servicenow.com/docs/TpniDAXAVz8buWQ41r1fbA "Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.")
6. **Optional:** [Transfer Facebook Messenger chat conversations to live agents](https://www.servicenow.com/docs/FH3MToH_ePdDjcqU8z7hIA "Configure the Advanced Work Assignment application to transfer a Facebook Messenger chat conversation initiated by a requester (customer contact or consumer) to a live agent.").
{#messg-fbm-configure__steps_f4z_2z2_bnb}
* **[Install Conversational Integration with Facebook Messenger](https://www.servicenow.com/docs/N1P3hEhAqOOliO~yy3LfZg)**   
  You can install the Conversational Integration with Facebook Messenger application (sn_va_fb_messenger) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Set up Conversational Integration with Facebook Messenger](https://www.servicenow.com/docs/O5p14xqQJdNV7LWl166EkQ)**   
  Integrate Facebook Messenger with your ServiceNow instance using the Conversational Integration with Facebook Messenger application. Use the application to engage customers in conversations with bots.
* **[Closing idle Facebook Messenger chat conversations](https://www.servicenow.com/docs/72w0tsG7WxwxV4a_hk51Fg)**   
  Enable agents to effectively manage their active Facebook Messenger chat conversations by automatically closing conversations after they have been inactive for a pre-configured amount of time.
* **[Integrating the Facebook Messenger messaging app with other applications](https://www.servicenow.com/docs/TpniDAXAVz8buWQ41r1fbA)**   
  Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.
* **[Uninstall Conversational Integration with Facebook Messenger](https://www.servicenow.com/docs/zrnqBhHQwcNpM0I4G44yJA)**   
  Users can remove the Conversational Integration with Facebook Messenger application when the app is no longer needed.
* **[Legacy setup and configuration](https://www.servicenow.com/docs/rwoSmArqU~Z_687iAuJN~Q)**   
  Set up and configure Conversational Integration with Facebook Messenger (Legacy).