---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Integration with WhatsApp (powered by Twilio)

# Conversational Integration with WhatsApp (powered by Twilio) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use this application to enable requesters to interact on WhatsApp chat with a virtual agent or live agent. The application connects a requester with a virtual agent or live agent using your company's WhatsApp-enabled Twilio phone number.

## Get started with Conversational Integration with WhatsApp (powered by Twilio) {#messg-whatsapp-twilio__section_tbk_1qz_2mb}

Select a tile to get started.  

|-|-|
| [Configure Install and configure your Conversational Integration with WhatsApp (powered by Twilio) implementation.](https://www.servicenow.com/docs/8tT8oGlKO_NGctQPEX1LYQ "Install and set up the Conversational Integration with WhatsApp (powered by Twilio) application to enable requesters to interact with virtual and live agents.") | [UseAgents and requesters can use Conversational Integration with WhatsApp (powered by Twilio) in portals on your instance.](https://www.servicenow.com/docs/hHqTNbQUiGpe1OrO9DqqYg "Enable a requester to converse with an agent at their convenience using the WhatsApp chat conversations through Virtual Agent.") |
[ ]

{#messg-whatsapp-twilio__table_ev3_ndm_v4b}

## Request apps on the Store {#messg-whatsapp-twilio__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#messg-whatsapp-twilio__inline-send-to-store}
* **[Using Conversational Integration with WhatsApp (powered by Twilio)](https://www.servicenow.com/docs/hHqTNbQUiGpe1OrO9DqqYg)**   
  Enable a requester to converse with an agent at their convenience using the WhatsApp chat conversations through Virtual Agent.