---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Mobile app prerequisites for enhanced chat

# Mobile app prerequisites for enhanced chat {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow Otto for Virtual Agent provides users with a content-driven and search-driven generative AI experience. Depending on whether you have opted into standard or enhanced chat when configuring your assistant, you can integrate
three different mobile app components with an assistant.

For information on choosing how you want ServiceNow Otto for Virtual Agent to display on your mobile app, see [Mobile Now Assist display experience for Virtual Agent](https://www.servicenow.com/docs/access?context=mobile-na-display-experience-va&version=brazil&pubname=brazil-mobile&ft:locale=en-US). To understand the differences between ServiceNow Otto for Virtual Agent standard and enhanced chat experiences, see [Using ServiceNow Otto for Virtual Agent](https://www.servicenow.com/docs/X4ZWDZ6dY07cN0L8SSOhfQ "ServiceNow Otto for Virtual Agent enhances the user experience by combining AI Search with generative AI chat skills. These skills can speed up issue resolution and reduce deflection to a live agent.").

The three different mobile app components that admins can integrate with an assistant are a mobile search widget, chat launcher, and custom app.
{#mobile-prereqs-enhanced-chat__table_jff_w3x_x2c__entry__4}

| Mobile app component | Description | Standard chat | Enhanced chat |
|-|-|-|-|
| Mobile search widget | The search bar widget within the ServiceNow Mobile App | No | Full-page experience only |
| Chat launcher | The default Virtual Agent chat widget | Yes, but only offered to existing ServiceNow Otto for Virtual Agent customers | Yes |
| Custom app (Mobile SDK) | The tool to display native Virtual Agent interface in a customer's own third-party app. | Yes, but only offered to existing ServiceNow Otto for Virtual Agent customers | Yes |
[Table 1. Mobile app components and offerings]

{#mobile-prereqs-enhanced-chat__table_jff_w3x_x2c} {#mobile-prereqs-enhanced-chat__table_nzt_vbc_1fc__entry__3}

| Mobile app component | Enhanced chat behavior | Prerequisites |
|-|-|-|
| Mobile search widget | Typing an utterance in the search bar opens a full-screen chat experience. Users can launch the search results page from the chat. | Admins must select the mobile search configuration to be used. For more information, see [Display your assistant on a portal, channel, or mobile app](https://www.servicenow.com/docs/jwAS7NwB11QQzLu7jGbklg "Select a display experience for your chat assistant. Display experiences are the different places where a user can find and interact with an assistant. Select from a list of portals, messaging channels, and mobile apps. To activate an assistant, at least one display experience must be configured."). |
| Chat launcher | Selecting the chat function in a mobile app opens native Virtual Agent. A user can ask questions in native Virtual Agent and get ServiceNow Otto for Virtual Agent responses. Users can also launch the search results page from the chat. | Admins can optionally select the Mobile Search Configuration to improve the metadata quality. |
| Custom app (mobile SDK) | Selecting the custom chat function in a third-party mobile app opens native Virtual Agent. Users can ask questions in native Virtual Agent and get ServiceNow Otto for Virtual Agent responses. | You can't use the ServiceNow Otto for Virtual Agent AI Search experience in a custom app. Search is run by the customer's third-party mobile app/ |
[Table 2. Mobile app enhanced chat prerequisites]

{#mobile-prereqs-enhanced-chat__table_nzt_vbc_1fc}