---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# ServiceNow Otto for Virtual Agent reference

# ServiceNow Otto for Virtual Agent reference {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Virtual Agent topic developers can create topics for use in the ServiceNow Otto® panel channel. The following Assistant Designer controls are currently supported.
For more information about the panel channel, see [Channels in Conversational Interfaces](https://www.servicenow.com/docs/ubfEhCY9c1ohIj906WB0Og "The various ways in which your end users engage with virtual and live agents are called channels. In Conversational Interfaces, users and agents converse through channels that have specific communication modes: chat mode for real-time conversations and messaging mode for long-running conversations.").  
{#now-assist-in-va-reference__table_nhv_kwx_jzb__entry__2}

| Control type | Supported controls |
|-|-|
| User input controls | * Input Collector * Text * Static choice * Dynamic choice * Boolean * Date Time * Carousel {#now-assist-in-va-reference__ul_bt5_dxx_jzb} For more information, see [Assistant Designer user input controls](https://www.servicenow.com/docs/kvFNptsDpMYs5QDoK1JJqg "Use the collection of input controls provided by Assistant Designer to prompt and capture information from the user in a conversation."). |
| Bot response controls | * Text * Link * HTML * Card (record card and record card with action only) {#now-assist-in-va-reference__ul_ady_fxx_jzb} For more information, see [Assistant Designer bot responses](https://www.servicenow.com/docs/dTEaoofyLRlOPgwbBeKfpg "Assistant Designer offers various controls for displaying bot responses in a conversation. Because the bot responses occur in third-party platforms, the format for each output may vary."). |
[Table 1. Supported controls for the ServiceNow Otto® panel channel]

{#now-assist-in-va-reference__table_nhv_kwx_jzb}
* **[Interactive view customization tables](https://www.servicenow.com/docs/s1RxfCIHl0l1g2MkjHFkMQ)**   
  Make your own user interface applicable to the interactive view with some customization in the following two tables: Now Canvas Definition \[sn_now_canvas_definition.list\] and Now Canvas Configuration \[sn_now_canvas_configuration.list\].
* **[ServiceNow Otto for Virtual Agent system properties](https://www.servicenow.com/docs/rGbT8py7YLejIjL4Qv7YIQ)**   
  Use system properties to customize your assistant. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property \[sys_properties\] table. Legacy refers to the standard or enhanced chat experience. Premium refers to the premium chat experience.
* **[Setup topic requirements for assistants](https://www.servicenow.com/docs/t6v6qaskhtueNLng4trbLA)**   
  Setup topics handle the basic parts of a chat, such as greeting users, ending the chat, and responding when the assistant can't interpret a request.
* **[Assistant analytics dashboard indicator details](https://www.servicenow.com/docs/7JpTk135QZfUuS1a660cyA)**   
  View the data and calculations behind an indicator that is presented in the form of a visualization on the Assistant analytics dashboard.
* **[Multilingual support for voice assistants](https://www.servicenow.com/docs/da~x1PX7DothpA8xhHQLmw)**   
  Voice assistants support multiple languages to enable users to interact in their preferred language. This topic lists the languages available for voice interactions and linguistic capabilities of the voice assistant.