---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Associate a Slack integration with a different instance

# Associate a Slack integration with a different instance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Override a Virtual Agent integration with Slack.

## Before you begin

Role required: virtual_agent_admin or admin

## About this task

Prior to the Utah release, an admin was able to associate a Slack installation that was already associated with an instance with a different ServiceNow instance.

Beginning with the Utah release, if your Slack workspace is already associated with a ServiceNow instance, but you want to associate it with a new instance, you must reach out to the administrator to first uninstall it from the previously associated instance.

Important:  
The instructions in [Remove Virtual Agent integration with Slack](https://www.servicenow.com/docs/YDeqBTvMOMFQzvKmbo304g "Remove the Virtual Agent integration from your ServiceNow instance to disassociate the Slack app.") are only applicable when both instances are compatible with Utah or more recent releases. If one of your ServiceNow instances is on the Utah release, and another is on a release prior to Utah, follow the steps below.

## Procedure

1. Navigate to All, and enter <kbd class="ph userinput">sys_properties_list</kbd> in the filter.
2. Search for and open the sn_va_slack.enable_slack_override system property.  
   Note:  
   If you don't find this system property, you (as an admin) must create one.
3. Set the system property value to true to enable the Override button.  
   By default, the value of the system property is false.
4. Select Override to associate the instance with a new tenant.