---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Prerequisites for using Dynamic Translation in Virtual Agent

# Prerequisites for using Dynamic Translation in Virtual Agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
To enable dynamic machine translation, install ServiceNow® language
plugins and Dynamic Translation plugins. Then configure Dynamic Translation
for your instance.
Before you can [enable dynamic
machine translation](https://www.servicenow.com/docs/10~wGpv7xyXzVHWfwU76vg "Enable Dynamic Translation for one or more languages in Chat Settings for Virtual Agent.") for a language, you must install and configure Dynamic Translation on your instance.

1. As an admin, install the following plugins:
   * Glide Virtual Agent (com.glide.cs.chatbot)
   * Dynamic Translation for Virtual Agent (com.glide.cs.dynamic.translation.virtual_agent)
   {#prereq-using-dt-va__ul_bdw_4dc_dtb}
2. [Activate language plugins](https://www.servicenow.com/docs/access?context=t_ActivateALanguage&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for each language that you want to deploy with dynamic translation.  
   Note:  
   Languages for Dynamic Translation are stored in the sys_cs_dynamic_translation_virtual_agent table.
3. [Enable LLM languages](https://www.servicenow.com/docs/jm8idzI3b8PENAA0dAg_0w "Turn on multilingual service for user-entered text with native translation or Dynamic Translation in ServiceNow Otto applications.").
4. Create exclusion rules for specific terms and content patterns within the [Exclusion Framework](https://www.servicenow.com/docs/access?context=dyn-translation-exclusion-framework&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

{#prereq-using-dt-va__ol_fml_yfr_3tb}  
The following translation service providers are pre-configured once the plugins are installed:

* Microsoft Azure
* Microsoft Azure OEM
* Google Translate
{#prereq-using-dt-va__ul_ush_fgr_3tb}

## Configuring other translation service providers {#prereq-using-dt-va__section_rxm_1t5_x5b}

Note:  
The following content is only relevant to live agent conversations that use Dynamic Translation for Agent Chat.  
You can configure any other translation service provider in the Dynamic Translation application as follows:

1. [Integrate with a translation
   service provider](https://www.servicenow.com/docs/access?context=integrate-translation-service-provider&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

2. [Create a translator
   configuration in Dynamic Translation](https://www.servicenow.com/docs/access?context=create-custom-translator&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

3. [Create a language code
   mapping](https://www.servicenow.com/docs/access?context=create-language-code-mapping&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) to map translator
   language codes to the ServiceNow® language codes.

{#prereq-using-dt-va__ol_zwl_xbf_s5b}

## Next step {#prereq-using-dt-va__section_esj_dt5_x5b}

[(Legacy) Configure Dynamic Translation service integration credentials](https://www.servicenow.com/docs/ZeDcdplJ8QzdVaXoyUgs3w "Configure the credential and connection for your translation service.")