---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Promote or demote AI assets

# Promote or demote LLM conversational subflows, actions, and topics in Assistant Designer {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can promote assets, including conversational subflows, conversational actions, and topics, after associating them with an assistant.

## Before you begin

Associate a Virtual Agent topic, conversational subflow, or conversational action with an assistant. For more information, see the following:

* [Creating a Virtual Agent topic](https://www.servicenow.com/docs/9a3wMXgiRrJoXDIOIMxKgQ "Use the Assistant Designer Asset library to create and modify Virtual Agent topics (conversations). Build your topic to meet a specific objective or goal, such as fulfilling a user's request or helping a user complete a task.")
* [Managing conversational subflows in Assistant Designer](https://www.servicenow.com/docs/n7Revscfb1SX9LTjHwij7w "View and manage conversational subflows through Assistant Designer.")
* [Managing conversational actions in Assistant Designer](https://www.servicenow.com/docs/cBsSHF_wws2~lMBBeMzPrw "View and manage conversational actions using Assistant Designer.")

Role required: virtual_agent_admin or admin

## About this task

After you associate a conversational subflow, conversational action, or topic with an assistant, you can promote the asset so that the LLM assistant suggests it to users. Promoted assets can also be demoted to remove them
from the list of suggested assets.

System topics, setup topics, topic blocks, custom controls, and small talk topics can't be promoted.

For promotion controls for AI assets, you can check the asset's Promoted status under the Show actions for this row icon ![](). The Promoted status shows a check mark when the topic is promoted.

For more information about assistants, see [LLM assistants](https://www.servicenow.com/docs/VqsI_t6wXOqMqvl1ImGmaA "LLM assistants help with large language model (LLM) topic discovery. The ServiceNow Otto for Virtual Agent assistant is the default LLM assistant created during the Conversational Interfaces Assistants guided setup.").

## Procedure

1. Navigate to AllConversational InterfacesAssistant Designer.
2. Select the Asset library tab.
3. From the Select assistant drop-down menu, select the LLM assistant that will promote the asset.  
   The list of assets reduces to AI assets associated with the LLM assistant.
4. Find the asset that you want to promote or demote.
5. Select the Show actions for this row icon ![](), and then select Promote to toggle the asset's Promoted status.  
   If the asset is already promoted, the asset has a check mark next to the Promoted status. Demoting the asset removes the check mark.
{#promote-demote-va-topics__steps_xv4_54c_t1c}

## Result

Figure 1. Example of promoted assets in a Virtual Agent chat

The asset is added to the list of assets promoted by the assistant, while a demoted asset is removed from the list.

A toast message also appears for four seconds, confirming that the asset has been promoted or demoted. You can close the message by selecting the Close icon ![]().

## What to do next

Reorder promoted conversational subflows, actions, and topics in Virtual Agent. For more information, see [Reorder promoted conversational subflows, actions, and topics](https://www.servicenow.com/docs/L6UqZxvZJZN854VD98jFyA "Rearrange AI assets like conversational subflows, conversational actions, and Virtual Agent topics to the desired order after promoting them for recommendation by Virtual Agent.").
* **[Reorder promoted conversational subflows, actions, and topics](https://www.servicenow.com/docs/L6UqZxvZJZN854VD98jFyA)**   
  Rearrange AI assets like conversational subflows, conversational actions, and Virtual Agent topics to the desired order after promoting them for recommendation by Virtual Agent.
* **[Add a condition builder to promoted assets](https://www.servicenow.com/docs/MpqlplNapOK7QrgX9MFakA)**   
  You can define a condition for a given promoted Virtual Agent asset to bring it higher up on the list of promoted assets in a panel conversation.

*[\>]: and then