---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Redirect user authentication to service portal

# Redirect user authentication to a Service Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After installing a pre-built Conversational Integration, you can specify a Service Portal in which unauthenticated end users complete the user authentication step (user account linking), instead of in their ServiceNow instance. Users who do not have linked accounts complete authentication before continuing with Virtual Agent in the messaging application.

## Before you begin

Install the Virtual Agent messaging integrations for your instance. The system creates a record in the Provider Auth \[provider_auth\] table for each integration that you install. You use the Provider Auth table to specify
the Service Portal in which user authentication occurs.

Role required: admin

## Procedure

1. Navigate to All, and then enter <kbd class="ph userinput">provider_auth.list</kbd> in the filter.
2. In the Provider Auth table, open the record for the messaging integration you installed.
3. In the Service Portal field, select the Service Portal in which user authentication occurs.
4. Click Update.

## Result

When unauthenticated users start a conversation with Virtual Agent for the first time in the messaging integration, they are redirected to the Service Portal specified for the provider in the Provider Auth table. After they log in to the Service Portal, they are prompted to [link their ServiceNow account to the messaging application](https://www.servicenow.com/docs/8MXpXL7hi9jPqakR0JDL4w "Link your ServiceNow account to a third-party messaging application to access non-public Virtual Agent topics that use ServiceNow records.").